Inside Sales Representative

REXEL•Tyler, TX

About The Position

Rexel USA is seeking an Inside Sales Representative for its team in Tyler, Texas. The role focuses on proactive telephone and email sales and marketing to increase profitable sales. The representative builds and maintains customer relationships, processes customer quotes and orders, develops product and application knowledge, and pursues additional growth from existing customers and new accounts. Level and pay depend on experience, knowledge, and capabilities. The representative manages a defined customer base and specified geographic territory, works with customers to understand their objectives and requirements, follows quotations through the purchasing cycle, closes orders, and resolves customer issues. The role also supports outside sales personnel and may require other branch work, such as counter sales, order preparation and fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment. The position requires the ability to perform essential duties with or without reasonable accommodation, deliver effective customer service, demonstrate integrity, and work productively as part of a team. Management may assign or reassign duties and responsibilities.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic to intermediate issues and problems.
Basic to intermediate product and application knowledge.
Positive, friendly, helpful attitude with customers and sensitivity to their needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, and ability to influence decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and customer relationship management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products; answer technical questions; and grow sales with new and existing customers.
Prospect for new accounts within a specified geographic territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
Process product quotations and proposals, and follow up throughout the customer's purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training to maintain and enhance personal and product knowledge.
Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
Perform other branch functions when required, including counter sales, preparing and filling orders, receiving, stocking, staging, shipping materials, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) with employer match
Paid vacation and sick time
Paid company holidays and flexible personal days per year
Tuition reimbursement
Health and wellness programs
Flexible spending accounts
HSA accounts
Commuter transit benefits
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance
Employee discount programs
Professional training and development programs
Career advancement opportunities