Inside Sales Representative

Triangle Fastener Corporation • Richmond, VA

19d • Onsite

About The Position

Triangle Fastener Corporation is seeking a detail-oriented, service-driven Inside Sales Representative for its Richmond, Virginia branch. This associate-level role serves as a first point of contact for walk-in, telephone, and email customer inquiries and supports both individual customers and the Outside Sales team. The representative manages quotes, orders, and day-to-day customer service to help keep projects on track and deliver a successful sales experience. The opportunity is open to candidates from all backgrounds and may suit recent college graduates or sales professionals developing from entry-level roles.

Triangle Fastener Corporation is a wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. The company operates more than 30 branches nationwide and provides services including product training, inventory and delivery programs, screw painting, and engineering support.

The position is based at the Richmond branch at 6529 Dickens Pl, Richmond, VA 23230. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m.

Requirements

• At least 1 year of experience in sales-based customer service or a related position.
• High school diploma or GED.
• Proficiency in Microsoft Office Suite/365.
• Strong multitasking and time-management skills.
• Excellent written and verbal communication skills.
• Collaborative mindset and strong problem-solving abilities.
• Ability to learn and use company software, including CSD.
• Customer-centric mindset and commitment to delivering on promises.
• Sales acumen.

Nice To Haves

• At least 3 years of experience in inside sales or a similar position.
• Associate’s degree in business, sales, or a related field.

Responsibilities

• Provide timely and accurate customer quotes by phone, email, and in person.
• Handle walk-in sales and guide customers through product selections.
• Enter and process orders accurately and promptly.
• Collaborate with warehouse and inventory teams to ensure stock meets demand.
• Coordinate delivery schedules and provide updates to customers.
• Support the Outside Sales team with backend processes and customer follow-ups.
• Maintain a clean, professional showroom and promote featured products.
• Address and resolve customer issues proactively and professionally.
• Prepare and send product samples, catalogs, and credit applications.
• Review open sales reports and ensure data integrity.
• Pull counter orders as needed to provide timely customer service.
• Work daily with the Branch Operations Manager and other sales staff.

Benefits

• Eligibility for the company Commission Program.
• Medical, dental, vision, and voluntary supplemental insurance available on the first of the month following 30 days of service.
• Paid vacation and personal days with immediate eligibility.
• Nine paid holidays starting on Day 1.
• Company-funded short-term disability and long-term disability insurance policies.
• Safe harbor retirement plan with a guaranteed company contribution regardless of employee contribution.
• Year-end profit sharing.
• Professional development through industry events.
• Opportunity for growth in Sales, Operations, and Management.
• Consistent Monday-through-Friday schedule during daylight hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED