Inside Sales Representative

Garmin International, Inc.•Olathe, KS

21d•Onsite

About The Position

Garmin is seeking a full-time Inside Sales Representative at its U.S. headquarters in the Greater Kansas City area. The role grows sales and promotes the Garmin brand by building relationships with assigned accounts through outbound sales calls, order processing, and customer service. Depending on the sales area supported, the representative may independently manage consumer territories or support aviation sales leaders with forecasts, reports, proposals, marketing, and customer presentations.

Requirements

High school diploma or GED and at least 2 years of relevant experience.
Ability to work independently with little to no oversight.
Demonstrated ability to meet or exceed sales goals, targets, and other performance metrics.
Team-oriented, positive, self-motivated, energetic, and able to work well with others.
Strong verbal, written, and interpersonal communication skills.
Ability to prioritize, organize, and multitask in a flexible, fast-paced, challenging environment.
Detail-oriented with excellent organizational skills.
Proficient computer skills and knowledge of Microsoft Office Suite.
Willingness and ability to travel when needed.

Nice To Haves

At least 2 years of Garmin experience.
Bachelor’s degree.
Demonstrated in-depth knowledge of Garmin’s product line.
Thorough knowledge of order entry systems and Oracle management.
Order administration and sales experience in a business-to-business environment.
Electronic Data Interchange (EDI) experience.
Bilingual ability in Spanish, French, or Portuguese.

Responsibilities

Establish, develop, and maintain effective relationships with internal and external business partners and retailers.
Partner with sales leaders to develop and execute strategies that grow market share and profit with existing accounts.
Analyze margins and recommend pricing changes to leadership.
Maintain product knowledge across assigned markets and develop sales strategies for potential dealers.
Handle customer calls and emails, process requests and inquiries accurately and promptly, and follow up on complaints.
Coordinate with internal teams, including Order Analysts, Production, Finance, Sales, Shipping, and Warehouse, to process customer orders and inquiries.
Assist with special projects, compile statistics, prepare management reports, and attend required meetings, tradeshows, and training sessions.
Maintain knowledge of marketing programs and administer them with assigned retail partners.
For consumer sales, independently manage assigned territories, negotiate and execute sales agreements, develop and manage accounts through outbound calls including cold calls, and coordinate with RSMs.
Recommend products and merchandise to retailers, and educate them about new products, training resources, and sales promotions.
Use Dealer Resource Center and Dealer Review tools to log activities and improve efficiency.
Enter orders into Oracle, verify customer purchase orders against Oracle orders, and communicate discrepancies to customers.
Inform customers about prices, shipping dates, inventory, delays, and other order information; recommend replacement or additional products when appropriate.
Follow up on mis-shipped or damaged orders, complete shipping discrepancy forms, and issue Return Material Authorizations and credit memos when applicable.
For aviation sales, support monthly, quarterly, and annual forecasting and report changes from prior forecast revisions.
Support development and execution of proposals, product margin and program analyses, contracts, sales reports, rebate programs, and shipset tracking.
Support marketing memos, presentations, business and tradeshow/event planning, and dealer incentive programs.
Coordinate with departments on new product introductions, including pricing and marketing, and monitor aviation-specific requirements.
Help develop and manage webinar schedules and content, and facilitate accurate, engaging responses to the Aviation Sales email inbox.
Prepare and present product presentations, demonstrating product knowledge and comfort presenting to customers.
Occasionally visit Garmin customers and partners with Sales Managers.