Inside Sales Representative

Marmon Holdings, Inc.•East Granby, CT

25d

About The Position

The Inside Sales Representative manages customer relationships and supports commercial transactions while ensuring exceptional customer service and accurate order processing. The role maintains relationships with existing accounts, processes orders and customer documentation, verifies pricing and order terms, and coordinates with Sales, Finance, Operations, Supply Chain, and other departments to monitor orders and resolve customer issues. The representative develops product knowledge to provide quotations and respond to inquiries, supports other Inside Sales team members, participates in continuous improvement initiatives, and maintains compliance with safety, quality, environmental, and government sanction screening requirements.

Requirements

High School Diploma or GED.
Demonstrated ability to build and maintain strong customer relationships.
Excellent customer service and telephone communication skills.
Strong verbal and written communication skills and the ability to interact effectively with internal and external customers.
Excellent organizational skills and the ability to manage multiple priorities and time-sensitive tasks.
Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Advanced Excel skills, including the ability to develop, maintain, merge, and analyze spreadsheets and data.
Strong attention to detail and problem-solving abilities.
Team-oriented, with the ability to collaborate effectively across departments.
Ability to work in a primarily sedentary environment, including extended periods of sitting, computer use, and repetitive motions.
Ability to occasionally lift and move materials weighing up to 25 pounds.
Ability to collaborate with manufacturing personnel in a production environment that may be noisy.
Ability to follow safety requirements and wear appropriate PPE when required.

Nice To Haves

0–2 years of sales, customer service, or related experience.

Responsibilities

Maintain commercial relationships with existing accounts and ensure customer database accuracy.
Process customer orders accurately and in a timely manner, coordinating with Sales, Finance, Operations, and other internal departments.
Verify pricing and order terms using established pricing guidelines and published pricing sheets.
Prepare and distribute Sales Order Acknowledgements and other required customer documentation.
Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and escalate critical customer concerns.
Process customer credits and complaints in accordance with company policies and procedures.
Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.
Develop product knowledge to provide accurate quotations and support customer inquiries.
Serve as a backup for other Inside Sales team members as needed.
Participate in Lean/5S and continuous improvement initiatives.
Maintain compliance with environmental, health, safety, quality, and government sanction screening requirements.
Ensure compliance with ISO Quality System procedures.
Perform other duties as assigned.