Inside Sales Representative

REXEL•Fort Lauderdale, FL

14d

About The Position

The Inside Sales Representative is responsible for proactive inside telephone and email sales and marketing efforts to increase profitable sales. The role includes establishing and maintaining customer relationships, processing customer quotes and orders, building product and application knowledge, and identifying opportunities for organic growth among existing customers. The employee’s level and pay depend on experience, knowledge, and capabilities. Work hours are listed as 8am–5am. The representative manages a defined customer base, prospects for new accounts within a specified territory, supports outside sales personnel, and uses company digital tools to promote and sell products. The role may also include branch duties such as counter sales, preparing and filling orders, receiving and stocking materials, staging and shipping, and maintaining branch equipment. Other duties may be assigned. The position requires customer service, integrity, and productive teamwork, with or without reasonable accommodation.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic to intermediate issues and problems.
Basic to intermediate product and application knowledge.
Positive, friendly, and helpful attitude with customers, with sensitivity to their needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, with the ability to influence and drive decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relation Management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
Assist outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and grow sales to new and existing customers.
Prospect for new accounts within a specified geographical territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify customer objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
Process product quotations and proposals and follow up throughout the customer’s purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training.
Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
When required, perform branch functions such as counter sales, preparing and filling orders, receiving, stocking, staging, and shipping material, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days per year.
Tuition reimbursement.
Health and wellness programs.
Flexible spending accounts and HSA accounts.
Commuter transit benefits.
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities and promotion from within.