Inside Sales Representative
About The Position
R.P. Lumber is hiring an Inside Sales Representative for its lumberyard in Oconomowoc, Wisconsin. This on-site showroom role serves contractors and homeowners by helping them select hardware and building materials, preparing accurate quotes and orders, and keeping the sales floor ready. The representative reports to the Retail Manager and sells in person, by phone, and by email, while also operating the register and supporting merchandising and special orders. The role covers customer service and sales, order entry and follow-up, point-of-sale transactions, merchandise upkeep, and store safety. The employee may also handle duties such as mixing paint, cutting keys, or cutting glass or Plexiglas where those products are sold. The position requires a flexible retail schedule, including weekends and holidays, and work in the showroom, warehouse, and outdoors in changing weather.
Requirements
- High school diploma or GED.
- Clear communication skills and the ability to listen to customers and contractors.
- Comfort with computers and math, and the ability to perform organized, accurate work.
- Ability to learn BisTrack point-of-sale software, Microsoft Word and Excel, and related software.
- Valid driver's license and an acceptable driving record.
- Ability to work a flexible retail schedule, including weekends and holidays.
- Ability to perform the essential physical functions of the job, with or without reasonable accommodation: standing and walking most of the day; using hands and arms; talking and listening; bending, stooping, kneeling, and crouching; working in the showroom, warehouse, and outdoors in changing weather; frequently lifting or moving 10 to 25 pounds; and occasionally lifting or moving 50 to 100 pounds.
Nice To Haves
- Prior sales experience.
- Knowledge of building materials, construction, or related equipment.
- About one year of related work experience.
- Intermediate skill in BisTrack, Word, Excel, or similar systems.
Responsibilities
- Help customers and contractors with product selection, pricing, quotes, orders, deliveries, and installations.
- Follow up on orders, resolve service issues, and involve the Retail or General Manager when needed.
- Build relationships with walk-in and contractor customers.
- Support Outside Sales with order questions, product information, and pricing.
- Learn estimating and material takeoffs for construction projects.
- Grow product knowledge across residential, rural, industrial, and commercial building materials.
- Enter orders, pricing, and related data in BisTrack so invoices, work orders, and tickets are accurate.
- Operate and balance the cash register.
- Research credits, returns, and past-due accounts as assigned.
- Assist with special-order products by using supplier catalogs to check pricing, colors, sizes, and availability.
- Work with the credit department on applications and collections when asked.
- Stock, face, straighten, price, and clean assigned merchandising areas.
- Move merchandise for customer pickup or delivery.
- Help prevent shrinkage, shoplifting, and internal theft.
- Follow store safety practices and attend required safety meetings.
- Complete other showroom duties as assigned, which may include mixing paint, cutting keys, or cutting glass or Plexiglas where those products are sold.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Term life insurance
- Short-term disability insurance
- Employer-paid basic life insurance
- Profit sharing
- 401(k)
- Paid time off
- Paid holidays
- Employee merchandise discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
