Inside Sales Rep

Patterson Dental Supply•San Antonio, TX

25d

About The Position

The Inside Sales Representative (ISR) generates and increases sales through inbound and outbound sales calls and handles inbound customer calls professionally, skillfully, and efficiently. The role provides customer service and sales support, maintains accurate customer and transaction records, and recommends products or solutions to meet customer requirements. The representative works with customers, internal teams, manufacturing partners, and manufacturers’ representatives to support sales and customer satisfaction. The position may also involve minimal regional travel for sales ride-alongs or training.

Requirements

Associate’s degree or equivalent work experience.
Exceptional customer service and organizational skills.
Accuracy and strong attention to detail.
Effective verbal, written, and interpersonal communication skills.
General computer proficiency, including knowledge of MS Office.

Nice To Haves

Bachelor’s degree in Business or an equivalent combination of education and experience.
Inside sales experience; previous success exceeding sales goals is a plus.
Proficiency in SAP.

Responsibilities

Ensure accuracy of customer transactions in the order entry system, including orders, quotes, and returns.
Maintain accurate customer and territory records and document customer interactions and potential sales opportunities.
Understand and adhere to Accounts Receivable policies and practices.
Run reports on sales activity and monitor scheduled shipment dates to support timely delivery.
Verify prices and terms in accordance with standard procedures and customer profitability profiles.
Multitask across multiple computer systems and communication platforms.
Develop working relationships across business functions and with customers and manufacturing partners.
Provide customer service and sales support by responding to queries, answering questions, and resolving problems promptly.
Make regular outbound calls to assigned customers and territories.
Generate new and repeat sales by providing product and technical information in a timely manner.
Identify customer requirements and expectations and recommend specific products or solutions.
Use upselling and cross-selling tactics when appropriate.
Educate customers about product features and benefits to grow sales and improve customer satisfaction.
Generate referrals from current customers and manufacturers’ representatives.
Maintain current knowledge of consumer preferences, company products and programs, market conditions, and competition.
Perform other duties as assigned.

Benefits

Full medical, dental, and vision benefits
Integrated wellness program
401(k) match retirement savings plan
Paid time off (PTO)
Holiday pay and floating holidays
Volunteer time off (VTO)
Educational assistance program
Full paid parental and adoption leave
LifeWorks Employee Assistance Program
Patterson Perks Program
Competitive benefits, unique incentive programs, and rewards for eligible employees