Inside Sales Representative

Flow Control Group•Atlanta, GA

35d•Onsite

About The Position

Quality Sourced Manufacturing, Inc. (QSM) is the team behind the Tru-Flo Valves and Automation product line. Based in South Carolina, USA since 1996, QSM manufactures high-quality valves and automation products backed by the expertise and craftsmanship of our dedicated team. QSM is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Requirements

2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
Strong interpersonal skills with a proven ability to manage customer relationships.
High proficiency with Microsoft Office (Excel, Word, Outlook).
Familiarity with ERP/MRP and CRM platforms.
Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
Strong written and verbal communication skills.
High School Diploma or GED required.
Permanent work authorization in the USA required.

Nice To Haves

Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
Bachelor’s degree preferred or equivalent relevant experience.

Responsibilities

Serve as a primary point of contact for assigned customer accounts.
Maintain and manage accurate customer data in CRM/ERP systems.
Respond to inquiries via phone, email, and in-person interactions.
Provide proactive updates on orders, lead times, and shipping status.
Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
Interpret technical documents and product requirements to recommend solutions.
Handle commercial and technical clarifications between customers and internal teams.
Process and follow up on customer orders in a timely and accurate manner.
Support the sales cycle from inquiry to delivery.
Track and manage open quotes, customer follow-up, and key project milestones.
Ensure customer expectations are met or exceeded with timely resolution of issues.

Benefits

Medical coverage
Dental coverage
Vision coverage
competitive 401(k) matching
paid time off
holidays
parental leave
wellness resources
employee referral programs
employee ownership program
Climb Financial Program (emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, opportunities to build long-term wealth)
FCG University (access to more than 80,000 learning courses)