Inside Sales Representative

Tuff Shed•Lancaster, TX

5d•Hybrid

About The Position

Tuff Shed is hiring an Inside Sales Representative based at its Customer Service Center in Lancaster, Texas. The role supports customers from their initial inquiry through the sales process by communicating through approved channels, understanding customer needs, recommending products and options, preparing quotes, explaining financing, and following up on opportunities. The representative contributes to a positive customer experience while working toward individual and team sales goals. A hybrid schedule is available after training, with two days remote and three days in the office.

Requirements

Strong customer engagement and consultative selling skills.
Ability to establish rapport, build trust, and develop customer relationships.
Ability to identify customer needs and recommend effective solutions.
Ability to manage multiple customer opportunities and follow-up activities simultaneously.
Effective verbal and written communication skills.
Strong organizational, problem-solving, and time-management skills.
Proficiency with Microsoft Office, internet applications, and CRM systems.
Ability to learn and use company technology, communication systems, and sales tools.
Ability to work effectively in a collaborative team environment.
High school diploma or equivalent.

Nice To Haves

Bilingual English/Spanish skills; helpful but not required.
Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles.
Experience meeting sales goals, conversion objectives, or performance metrics.
Experience using CRM platforms such as Salesforce or similar systems.
Experience working in a call center or customer service environment.

Responsibilities

Engage professionally with customers and business partners through approved communication platforms.
Conduct consultative sales conversations to understand customer needs, answer questions, address objections, and recommend suitable products, services, options, and upgrades.
Guide opportunities from initial inquiry through a completed sale, customer quotation, or qualified lead.
Prepare and revise customer quotes and present available financing options.
Follow up with customers according to established sales processes and contact expectations.
Accurately document customer activities and interactions in company systems and CRM platforms.
Stay informed about company products, promotions, policies, procedures, and sales practices.
Work toward sales goals, activity expectations, KPIs, and customer experience objectives.
Collaborate with internal departments, field teams, and business partners to support customers and sales objectives.
Participate in team meetings, coaching sessions, training, and professional development activities.