Inside Sales Representative

Fessenden Hall • Lancaster, PA

24d • Onsite

About The Position

Fessenden Hall is hiring an on-site Inside Sales Representative in Lancaster, Pennsylvania, to serve as a primary point of contact for customers of its building materials distribution business. The role focuses on building lasting customer relationships, responding to inquiries, resolving issues, facilitating product purchases, and providing a positive customer experience. The representative also supports assigned Field Sales Representatives and contributes to individual and team sales goals.

The position handles customer interactions by phone, email, and at the sales counter. It includes preparing and following up on quotations, soliciting orders from existing customers, providing product information, maintaining customer-interaction records, assisting with over-the-counter sales and payment processing, and supporting inventory counts and company events as needed. Success is measured through outbound calls, quote-to-order conversion, assigned-account revenue growth, and order accuracy.

This is an on-site position at the Lancaster, PA location and is not remote. Occasional overtime may be needed for inventory counts or company events. Applicants must pass a background check and drug test.

Requirements

• High school diploma.
• Excellent interpersonal and communication skills and a genuine customer service mindset.
• Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Willingness to learn Agility software.
• Ability to work on-site at the Lancaster, PA location; the position is not remote.
• Flexibility to support occasional overtime for inventory counts or company events.
• Must pass a background check and drug test.

Nice To Haves

• Prior customer service or inside sales experience.
• Experience in countertop, cabinetry, woodworking, or building materials.

Responsibilities

• Manage a high volume of incoming calls, emails, and walk-in inquiries to facilitate purchases and provide a strong customer experience.
• Build customer relationships through open communication and a solutions-oriented approach.
• Identify and fulfill customer needs, handling questions, complaints, and special requests professionally.
• Facilitate and follow up on quotations for non-stock and special-order items.
• Solicit orders by telephone from existing customers to support sales growth.
• Provide administrative support to assigned Field Sales Representatives, including sample requests and order expediting.
• Assist with over-the-counter sales, including cash register and credit card transactions.
• Meet or exceed personal and team sales targets and call-handling goals.
• Respond promptly and professionally to customer inquiries by phone, email, and at the sales counter.
• Use the product database, supplier contacts, operations staff, and department managers to provide accurate information.
• Prepare and follow up on product quotations and proposals.
• Maintain accurate records of significant customer interactions.
• Attend sales meetings and company-sponsored training programs.
• Support point-of-sale systems, physical inventory counts, and company events as needed.

Benefits

• Medical coverage: employer covers 80% of the premium, and an employer-funded HRA reimburses the full deductible up to $4,000 for an individual or $8,000 for a family.
• Dental, vision, life, AD&D, short-term disability, and long-term disability coverage with premiums fully covered by the employer.
• 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service.
• Paid time off and paid holidays.
• 24/7 confidential Employee Assistance Program for the employee and household.
• Bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED