Inside Sales & Warranty Specialist

Havtech • Columbia, MD

2d

About The Position

Havtech Supply is seeking an Inside Sales Representative & Warranty Specialist to provide knowledgeable, responsive, and solution-oriented customer support. The role delivers customer support through order and quote processing, product assistance, warranty administration, and sales support. It works collaboratively to resolve customer needs, enhance the customer experience, and support customer satisfaction, retention, and business growth. It is suited to someone with a strong customer service background who enjoys collaborative, solution-driven support.

The position processes quotes and orders for HVAC equipment, parts, and supplies across multiple sales channels; manages warranty claims and inquiries from initiation through resolution; and supports accurate, timely order fulfillment. It also identifies opportunities to increase customer value through recommendations, promotions, upselling, cross-selling, and outbound engagement, and follows up on quotations and sales opportunities to support conversion and revenue growth. The role uses business systems to manage transactions and customer records, and maintains working knowledge of HVAC products, services, and promotions. It has no supervisory responsibilities.

Requirements

• Bachelor’s degree and two years of inside technical sales or related HVAC technical experience, or an equivalent combination of education and work experience.
• Proven track record in inside sales and superior customer service, particularly in managing challenging customers and their issues.
• Excellent communication skills and a positive, team-player attitude.
• Experience working in a process management system and setting priorities.
• Demonstrated attention to detail.
• Action-oriented, with the ability to manage multiple priorities and projects simultaneously.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• CRM experience.

Responsibilities

• Deliver professional, responsive customer support by addressing inquiries, resolving concerns, and providing effective solutions.
• Process customer quotes and orders for HVAC equipment, parts, and supplies through multiple sales channels, ensuring accuracy and efficient fulfillment.
• Manage warranty claims and inquiries from initiation through resolution, including documentation, research, and customer communication.
• Execute sales accurately to expedite fulfillment and support timely delivery and customer satisfaction.
• Identify opportunities to increase customer value through product recommendations, promotions, upselling, cross-selling, and outbound customer engagement.
• Follow up on quotations and sales opportunities to maximize conversion rates and support revenue growth.
• Maintain working knowledge of HVAC products, services, and promotions to support customers and business development.
• Use business systems to manage transactions, maintain customer records, and support operational efficiency and customer satisfaction.

Benefits

• Competitive benefits package.
• Comprehensive medical, dental, and vision plans.
• Company-paid life insurance and disability coverage.
• 401(k) with match.
• Paid holidays.
• Paid time off.
• Gratitude day to give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level