Inside Sales Rep
About The Position
The Inside Sales Representative I is responsible for supporting customer relationships, sales activities, and order processing within the distribution environment. This position responds to customer inquiries, prepares quotations, processes orders, provides product information, and coordinates with internal departments to support accurate and timely customer service. The Inside Sales Representative I develops knowledge of company products, customers, suppliers, pricing practices, and distribution processes and performs assigned responsibilities in accordance with established procedures and direction. The Inside Sales Representative I is an entry-level or developing sales professional who performs routine inside sales and customer service activities with guidance and support as needed. The position requires developing knowledge of company products, customers, pricing, inventory, suppliers, and distribution processes and applying that knowledge to routine customer needs. The position handles routine customer inquiries, quotations, orders, product requests, and service issues and follows established procedures and guidelines. The Inside Sales Representative I is expected to recognize situations that require additional assistance and seek guidance or escalate matters appropriately. The position works with Outside Sales, Inventory, Warehouse, Operations, Supplier Relations, and other departments to support customer requirements and effective order fulfillment.
Requirements
- High School Diploma
- 1-2 years of experience in inside sales, customer service, sales support, distribution, or related field
- Strong communication and data entry skills.
- Professional and courteous in customer interactions
- Ability to multitask in a fast-paced environment
Nice To Haves
- Associate’s or bachelor's degree in business, marketing, or related field
Responsibilities
- Respond to customer inquiries regarding product availability, pricing, and order status
- Enter customer orders and quotes into the ERP system accurately and promptly
- Provide basic technical information or connect customers with subject matter experts
- Collaborate with the warehouse and logistics teams to ensure timely order fulfillment
- Support customer follow-up and issue resolutions in a professional and timely manner
- Maintain customer account records and ensure accurate documentation of communications
- Assist with tracking shipments, managing returns, and processing credits
- Stay informed on product lines and vendor offerings to support customer requests
- Work closely with other inside sales staff, account managers, and purchasing to ensure accuracy and efficiency
- Maintain a high standard of customer service and support in all interactions
- Perform their responsibilities in a manner that reflects CEEUS’s core values
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
