Inside Sales Rep

Emser Tile•Glendale, AZ

10d•$18 - $28•Onsite

About The Position

The Inside Sales Rep is the customer-facing first point of contact between clients and Emser at the Glendale branch. The role supports contractor business and branch customers by providing responsive service, expert product information, and assistance identifying customer needs. The representative works at the branch counter and showroom, helps maintain product displays, and provides samples to trade accounts, referrals, and walk-in customers. The position also manages account-selling activities, develops plans for longer sales cycles, and collaborates with branch management to set goals and balance account-management activities. The schedule is Tuesday through Saturday on the day shift.

Requirements

At least 3 years of sales and customer-facing experience.
Strong communication and writing skills.
Maintain a professional appearance.
Ability to build relationships with contractors in the branch.
Ability to understand and interpret sales metrics and reports.
Inventory management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantity calculations.
Comfort working in a fast-paced, high-stress environment.
Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, or balance as required.
Ability to lift and/or move up to 50 pounds.
Close and peripheral vision and the ability to adjust focus; ability to visually detect product color and shading variation; and ability to speak and hear.
Ability to drive occasionally for work-related trips.

Nice To Haves

JD Edwards experience.

Responsibilities

Drive contractor business in the branch.
Maintain branch customer-service standards by greeting customers, answering phones promptly, and fostering a friendly, service-oriented environment.
Provide accurate, expert information and respond to concerns from all branch customers, including customers assigned to other sales personnel.
Serve as a customer-facing first point of contact between clients and Emser.
Build extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
Assist customers at the counter alongside the Customer Support Representative.
Organize the account base into categories and prioritize account activities according to imminent sales potential.
Develop and implement plans for longer-term sales cycles.
Partner with management in weekly sales meetings to identify goals and determine an effective balance of account-management activities.
Participate in sample design and creation as needed.
Provide samples to trade accounts, referrals, and walk-in customers; coordinate with branch management on occasional sample setups for small trade account requests according to company merchandising and marketing standards.
Build branch sales by explaining product information and identifying customer needs.
Make sales and service calls and maintain product displays in the branch showroom.
Set up samples and displays routinely and operate sample-making equipment.
Drive occasionally for short- and long-distance meetings, training, or client appointments in a personally owned vehicle and potentially a company or rented delivery vehicle, at management’s direction.