Inside Sales Rep
About The Position
optek-Danulat is a business within the Fluid Handling Business Segment of Crane Co, a US multi-national which specializes in highly engineered products in niche markets. optek-Danulat designs, manufactures, markets and distributes a range of specialized instrumentation for a wide range of applications in a number of industries including the food and beverage, oil & gas, refinery, chemical, biopharmaceutical, and energy industries. We are seeking a detail-oriented Technical Inside Sales Representative to support customer service, quotation, and order entry activities during a period of operational integration. This role is critical to ensuring accurate order processing, strong customer communication, and alignment with internal processes and controls.
Requirements
- Bachelor’s degree in Engineering or similar Technical degree required.
- Ideal candidate has a career interest in Outside Technical Sales.
- Experience in customer service, order management, or inside sales support preferred
- Strong attention to detail with a focus on data accuracy
- Experience with ERPs preferred
- Excellent communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience in a manufacturing or industrial environment preferred
- Exposure to structured processes or controlled environments (SOX awareness is a plus) preferred
Responsibilities
- Answer and manage incoming calls on the main customer service line, screen inquiries, and direct to appropriate internal teams
- Serve as a primary point of contact for customer inquiries, ensuring timely and professional responses.
- Prepare and revise customer quotations based on inputs from Sales, established pricing rules, and product knowledge
- Convert approved quotations into orders using QuoteWerks
- Enter and process customer orders in Sage 50, ensuring accuracy and completeness
- Route completed orders to order processing or back to Sales when purchase order revisions are required
- Ensure all customer, pricing, and order data is accurately recorded and maintained in company systems (QuoteWerks, Sage 50)
- Maintain proper documentation to support transactions and ensure audit readiness
- Provide backup support to production and order processing teams as needed
- Collaborate with Sales, Operations, and Finance to resolve order or customer-related issues
Benefits
- comprehensive health
- wellness incentives
- assistance with retirement savings
- paid time off
- paid holidays
- tuition reimbursement
- performance-based bonus programs for certain positions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
