Inside Sales Rep

Rite-Hite•New Orleans, LA

About The Position

Arbon Equipment, a Rite-Hite Company, is hiring an Inside Sales Rep to generate and qualify leads, support quote development for territory sellers, and advance sales on behalf of Territory Representatives. The role also manages smaller, transactional customer relationships directly and may take those sales through closing. It aims to improve responsiveness and efficiently serve customers while supporting a seamless customer experience. The position reports to the Inside Sales Manager and works within the Inside Sales organization, led by the Director Inside Sales. It partners closely with Territory Representatives and Field Support. Employees are expected to demonstrate Rite-Hite’s values in daily interactions and contribute to a culture of accountability, collaboration, and respect. The work location is TBD. The work environment is an office, with minimal travel required, though occasional travel may be necessary. There are no on-call requirements. The role involves frequent computer-based work and regular communication, standing, walking, and use of hands to manipulate objects or controls. Occasional stooping, bending, reaching above the shoulders, and lifting up to 25 pounds may be required. Arbon Equipment offers medical, dental, and vision coverage; life and disability insurance; a well-being program that may provide an extra day off; a 401(k) with company match and profit sharing; paid holidays; vacation time; and personal/sick days. The company is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

1–2+ years of inside sales, customer service, or call center sales experience.
Strong phone and digital communication skills.
Proficiency with CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Consultative, needs-based selling approach.
Collaborative, team-oriented mindset.
Ability to meet customer site access and safety requirements, if applicable.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Associate's or Bachelor's degree, or an equivalent combination of education and experience (preferred).
Experience in industrial or distribution sales.
Experience with CRM and sales engagement tools.
Bilingual Spanish skills, depending on region.
Experience supporting a field sales team.

Responsibilities

Generate and qualify inbound and outbound leads and sales opportunities.
Support quote development and follow-up for Territory Representatives.
Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
Respond promptly to customer inquiries via phone and digital channels.
Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
Support marketing campaign follow-up and demand-generation activities.
Identify upsell and cross-sell opportunities during customer interactions.
Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Support and promote a culture of safety; follow Company and OSHA safety policies and procedures; use required PPE properly; and promptly report hazards, near misses, and incidents.
Demonstrate company values in daily interactions, decision-making, and work, and contribute to a culture of accountability, collaboration, and respect.