Inside Sales Rep
About The Position
The Inside Sales Rep is the first point of contact between customers and Emser at the branch. The role drives contractor business, provides customer-facing service, supports counter sales, and builds sales by sharing product knowledge and identifying customer needs. The representative manages account-selling activities, develops plans for longer sales cycles, and works with branch management to set sales goals and balance account-management activities. The position also supports sample creation and distribution and helps maintain product displays in line with company standards. This full-time position is based at the Fort Worth branch and works the day shift Tuesday through Saturday. The work takes place in enclosed offices, partially enclosed warehouse spaces, and the branch showroom. Occasional driving for meetings, training, and client appointments may be required. Physical tasks include standing, walking, reaching, lifting or moving up to 50 pounds, setting up samples and displays, and potentially operating sample-making equipment.
Requirements
- At least 3 years of sales and customer-facing experience.
- Strong communication and writing skills.
- Maintain a professional appearance.
- Ability to build relationships with contractors in the branch.
- Ability to understand and interpret sales metrics and reports.
- Inventory management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantity calculations.
- Comfort working in a fast-paced, high-stress environment.
- Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, and balance.
- Ability to lift and/or move up to 50 pounds.
- Close and peripheral vision and ability to adjust focus; ability to speak and hear; and ability to visually detect product color and shading variations.
- Ability to set up samples and displays and operate sample-making equipment.
- Ability to occasionally drive short- and long-distance trips in a personally owned vehicle and potentially a company or rented delivery vehicle, as directed by management.
Nice To Haves
- JD Edwards experience.
Responsibilities
- Drive contractor business in the branch.
- Maintain branch customer-service standards, including greeting customers, answering phones promptly, and creating a friendly, service-oriented environment.
- Provide accurate, expert information and respond to concerns from all branch customers, including customers assigned to other sales personnel.
- Serve as the customer-facing first point of contact between clients and Emser.
- Develop extensive product knowledge and explain Emser's brand identity, competitive differentiation, and product philosophy.
- Assist customers at the counter alongside the Customer Support Representative.
- Organize and prioritize account-selling activities according to imminent sales potential.
- Develop and implement plans for longer-term sales cycles.
- Partner with management in weekly sales meetings to identify goals and determine an effective balance of account-management activities.
- Participate in sample design and creation as needed.
- Provide samples to trade accounts, referrals, and walk-in customers; coordinate with branch management on sample setup for small trade-account requests in accordance with company merchandising and marketing standards.
- Build branch sales by explaining product knowledge and identifying customer needs.
- Make sales and service calls and maintain product displays in the branch showroom.
- Occasionally drive to meetings, training, and client appointments as directed by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
