Inside Sales Rep - TMI

TMI • Chesterfield, MO

12d

About The Position

TMI is seeking an Inside Sales Representative for its branch operations group in Chesterfield, Missouri. The role sells the organization’s products and services to prospective and established customers and supports customers in person, by phone, email, or fax. The representative identifies customer needs, answers questions, develops solutions, and facilitates a smooth sales process. The role partners with Territory Sales Managers to support territory coverage and maintain positive dealer relationships, while keeping dealers informed about training, literature, products, and services.

The position supports branch sales and customer satisfaction through account outreach, order processing, product guidance, shipment coordination, returns and warranty support, inventory tasks, and collaboration with internal teams. The representative may visit customer locations for follow-up, presentations, or demonstrations and may assist in the warehouse, including operating a forklift as needed.

The role applies advanced knowledge typically gained through education and work experience, manages projects and processes independently with limited supervision, and may coach and review the work of lower-level professionals. Problems can be difficult or complex and may require a new perspective on existing solutions. People management is not part of the role. Full-time direct hires receive benefits effective on day one. Training programs and career growth opportunities are available.

Requirements

• Three to five years of sales experience.
• High school diploma or GED equivalent.
• Inside sales skills.
• General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
• Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
• Professional, positive attitude and ability to handle difficult customers and diffuse negative situations.
• Strong rapport-building, active listening, phone etiquette, and email etiquette.
• Professionalism, patience, poise, and tact.
• Ability to explain technical parts information clearly.
• Effective written communication, including timely customer emails and accurate order entry.
• Strong organization and time-management skills, including prioritizing and multitasking.
• High attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to handle high-volume customer traffic by phone, walk-ins, and email.
• Good judgment, strong work ethic, and integrity.
• Ability to safely and efficiently assist in the warehouse and operate a forklift as needed.
• Ability to understand and follow procedures, work instructions, and company policies.
• Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

• HVAC experience.
• Knowledge of HVAC equipment and products.
• HVAC certification.

Responsibilities

• Help build branch sales, including new business, by maintaining house accounts and communicating with dealers about product launches, services, supplies, prices, and discounts through outbound calls and counter discussions.
• Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within the assigned territory by informing customers about services, supplies, prices, and new products.
• Provide customer service to walk-in, phone, and email customers.
• Process orders, purchase orders, payments, quotes, and delivery dates accurately.
• Recommend alternate products based on cost, availability, or specifications.
• Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments when needed.
• Coordinate shipments with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing timely product and technical information.
• Educate customers about product terminology, features, and benefits.
• Provide accurate information about in-stock item availability.
• Conduct cycle counts and replenish showroom stock as needed.
• Assist customers with warranties and returns.
• Work with the Branch Manager to resolve problems, ensure customer satisfaction, and follow company policies; coordinate resolutions with appropriate departments.
• Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
• Periodically contact customers to assess satisfaction with the organization, its products, and its services.
• Monitor competitive activity and trends within the territory.
• Maintain sales activity records and prepare reports.
• Expand HVAC product knowledge and stay current with industry trends.
• Work positively with management and peers to support effective teamwork and a high level of service.
• Understand and follow work instructions, operating procedures, and company policies.
• Travel to customer locations as needed for follow-up, presentations, or demonstrations.
• Assist in the warehouse as needed, including inventory counts and moving products, and operate a forklift safely and efficiently.
• Perform additional tasks as assigned.

Benefits

• Benefits effective on day one for full-time direct hires.
• Training programs to guide team members and develop new skills.
• Career growth opportunities.
• Opportunity to be part of a global company whose family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED