Inside Sales Rep - TMI

AirReps • Chesterfield, MO

13d • Onsite

About The Position

TMI is seeking an Inside Sales Representative for its branch operations group in Chesterfield, Missouri. The representative sells the organization’s products and services to prospective and established customers through in-person counter service, phone, email, and fax. The role identifies customer needs, answers questions, develops solutions, and supports a smooth sales process. The representative also partners with Territory Sales Managers to support territory coverage and dealer relationships, and works with the team to keep dealers informed about training, literature, products, and services.

The position handles sales and customer service activities including account outreach, order processing, quotes, purchase orders, payment processing, shipment coordination, product recommendations, returns and warranties, inventory support, and sales reporting. It requires expanding knowledge of HVAC products and may include travel to customer locations, warehouse assistance, inventory movement, and forklift operation. The role works with limited supervision and collaborates with the Branch Manager and other departments to resolve issues and provide effective service.

Requirements

• Three to five years of sales experience.
• High school diploma or GED equivalent.
• Inside sales skills.
• General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
• Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
• Ability to maintain a positive, professional attitude, handle difficult customers, and diffuse negative situations.
• Rapport-building, effective listening, phone etiquette, email etiquette, patience, poise, and tact.
• Ability to handle high-volume customer traffic.
• Effective verbal communication skills, including explaining fairly technical parts information clearly.
• Effective written communication skills, including timely customer email communication and accurate order entry.
• Organizational and time-management skills, including prioritization and multitasking.
• High attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment, strong work ethic, and integrity.
• Ability to assist in the warehouse and operate a forklift safely and efficiently as needed.
• Ability to understand and follow procedures, work instructions, and company policies.
• Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

• Knowledge of HVAC equipment or products.
• HVAC experience.
• HVAC certification.

Responsibilities

• Support branch sales and new business by maintaining house accounts and communicating with dealers about product launches, services, supplies, pricing, products, and discounts through outbound calls and counter discussions.
• Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within the assigned territory by informing customers about services, supplies, prices, and new products.
• Provide customer service to walk-in, phone, and email customers.
• Process orders, purchase orders, payments, quotes, and delivery dates accurately.
• Recommend alternate products based on cost, availability, or specifications.
• Monitor scheduled shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing timely product and technical information.
• Educate customers about product terminology, features, and benefits.
• Provide accurate information about in-stock item availability, conduct cycle counts as required, and replenish showroom stock as needed.
• Assist customers with warranties and returns.
• Work with the Branch Manager and appropriate departments to resolve problems and ensure customer satisfaction and compliance with company policies.
• Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
• Periodically contact customers to assess their satisfaction with the organization, products, and services.
• Monitor competitive activity and trends within the territory.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with industry trends.
• Work positively with management and peers to support coordination across teams and deliver service.
• Understand and follow work instructions, operating procedures, and company policies.
• Travel to customer locations as needed to follow up, make presentations, or perform demonstrations.
• Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift as needed.
• Perform additional tasks as assigned.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs to guide team members and develop new skills.
• Career growth opportunities.
• Connection to a global company whose family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED