Inside Sales Rep - TMI

TMI•Lenexa, KS

12d•Onsite

About The Position

TMI is seeking an Inside Sales Representative for its branch operations group in Lenexa, Kansas. The representative sells the organization’s products and services to prospective and established customers through counter interactions, phone, email, and fax. The role identifies customer needs, answers questions, develops solutions, and supports a smooth sales process. The representative works with regional Territory Sales Managers to support territory coverage and dealer relationships, and helps keep dealers informed about training, literature, products, and services. The role supports branch sales and customer satisfaction through account outreach, order processing, product and technical information, shipment coordination, inventory support, and resolution of customer issues. It also involves maintaining sales records, monitoring customer satisfaction and competitive activity, and developing knowledge of HVAC products and industry trends. The representative may visit customer sites for follow-up, presentations, or demonstrations and may assist in the warehouse, including operating a forklift. The position applies advanced knowledge typically gained through education and work experience, manages projects and processes independently with limited supervision, and may coach or review the work of lower-level professionals. It faces difficult and sometimes complex problems, requiring fresh perspectives on existing solutions. Benefits are effective on day one for full-time direct hires. Training programs and career growth opportunities are available. The company is part of a global organization whose family brands are backed by Daikin Industries, Ltd.

Requirements

3–5 years of sales experience.
High school diploma or GED equivalent.
Inside sales skills.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and diffuse negative situations.
Rapport-building, effective listening, phone etiquette, email etiquette, patience, poise, and tact.
Ability to handle high-volume customer traffic.
Effective verbal communication, including explaining technical parts information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Strong organization and time-management skills, including the ability to prioritize and multitask.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to safely and efficiently assist in the warehouse and operate a forklift as needed.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

HVAC experience.
Knowledge of HVAC equipment and products.
HVAC certification.

Responsibilities

Help build branch sales, including new business, by maintaining house accounts and communicating product launches, services, supplies, prices, and sales or discounts to dealers through outbound calls and counter discussions.
Make outbound calls to existing and lost customer accounts.
Maintain sales programs within the assigned territory by informing customers about services, supplies, prices, and new products.
Provide customer service to walk-in, phone, and email customers.
Process sales activities, including orders, purchase orders, payments, quotes, and delivery dates, and ensure information is accurate.
Recommend alternative products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about availability of in-stock items.
Conduct cycle counts as required and replenish showroom stock as needed.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, support customer satisfaction, and adhere to company policies.
Process the cash drawer daily, count money at shift end, prepare deposit slips, and place deposits in the safe.
Periodically contact customers to assess satisfaction with the organization, products, and services.
Monitor competitive activity and trends within the territory.
Maintain sales activity records and prepare reports.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support effective teamwork and service across departments.
Understand and follow work instructions, operating procedures, and company policies.
Travel to customer locations as needed for follow-up, presentations, or demonstrations.
Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift when required.
Perform additional tasks as assigned.