Inside Sales Rep - TMI

AirReps•Lenexa, KS

13d•Onsite

About The Position

TMI is seeking an Inside Sales Representative for its branch operations group in Lenexa, Kansas. The representative sells the organization’s products and services to prospective and established customers, serving them at the counter, by phone, email, or fax. The role involves identifying customer needs, answering questions, developing solutions, and ensuring a smooth sales process. The representative partners with regional Territory Sales Managers to support territory coverage and dealer relationships, and helps dealers stay informed about training, literature, products, and services. The position supports branch sales and customer retention through account outreach, order processing, product guidance, shipment coordination, inventory support, returns and warranty assistance, and resolution of customer issues. The representative may travel to customer sites for follow-up, presentations, or demonstrations and may assist in the warehouse, including inventory counts and product movement using a forklift. TMI states that benefits are effective on day one for full-time direct hires. Training programs and career growth opportunities are available. The role is part of a global company whose family brands are backed by Daikin Industries, Ltd.

Requirements

3–5 years of sales experience.
High school diploma or GED equivalent.
Inside sales skills.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Ability to maintain a positive, professional attitude and diffuse difficult customer situations.
Ability to develop rapport and listen effectively; professional phone and email etiquette; patience, poise, and tact.
Ability to handle high-volume customer traffic.
Effective verbal communication, including the ability to explain technical parts information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Strong organization and time-management skills, including prioritization and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to safely and efficiently assist in the warehouse and operate a forklift as needed.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment or products.
HVAC experience.
HVAC certification.

Responsibilities

Help build branch sales, including new business, by maintaining house accounts and communicating with dealers about launches, services, supplies, prices, products, and discounts through outbound calls and counter discussions; call existing and lost customer accounts.
Maintain sales programs in the assigned territory by keeping customers informed about available services, supplies, prices, and products.
Provide customer service to walk-in, telephone, and email customers.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternative products based on cost, availability, or specifications.
Monitor scheduled shipment dates, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate in-stock availability information, conduct cycle counts as required, and replenish showroom stock as needed.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve customer problems in accordance with company policies.
Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Monitor competitive activity and trends within the territory.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current on industry trends.
Work positively with management and peers to support effective teamwork and service across departments.
Understand and follow work instructions, operating procedures, and company policies.
Travel to customer locations when needed to follow up, present, or demonstrate products.
Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift as needed.
Perform additional tasks as assigned.