Inside Sales Rep

Rite-Hite•Orlando, FL

2d•Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep helps generate and qualify sales opportunities and supports quote development for territory sellers. The role takes sales as far as possible on behalf of Territory Representatives, improving responsiveness and serving smaller, transactional customers efficiently. It reports to the Inside Sales Manager and works closely with Territory Representatives and Field Support as part of the Inside Sales organization led by the Director Inside Sales. The position is based in an office, with the work location to be determined and minimal travel required. The employee is expected to demonstrate Rite-Hite’s values, contribute to a culture of accountability, collaboration, and respect, and follow company and OSHA safety requirements. Physical duties include regular talking, hearing, hand use, standing, and walking; occasional stooping, bending, reaching above the shoulders, and lifting up to 25 pounds. The role also involves frequent computer-based work, including periods of sitting and close-vision tasks. Arbon Equipment offers medical, dental, and vision coverage; life and disability insurance; a well-being program with an opportunity to receive an extra day off; a 401(k) with company match and profit sharing; paid holidays; vacation time; and personal/sick days.

Requirements

1–2+ years of inside sales, customer service, or call center sales experience.
Strong phone and digital communication skills.
Proficiency with CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Consultative, needs-based selling approach.
Collaborative, team-oriented mindset.
Ability to meet customer site access and safety requirements, if applicable.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Associate’s or bachelor’s degree, or equivalent combination of education and experience.
Experience in industrial or distribution sales.
Experience with CRM and sales engagement tools.
Bilingual Spanish skills, depending on region.
Experience supporting a field sales team.

Responsibilities

Generate and qualify inbound and outbound leads and sales opportunities.
Support quote development and follow-up for Territory Representatives.
Manage smaller, transactional customer relationships directly and take sales to close where appropriate.
Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
Respond promptly to customer inquiries through phone and digital channels.
Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
Support marketing campaign follow-up and demand-generation activities.
Identify upsell and cross-sell opportunities during customer interactions.
Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Support and promote a culture of safety; follow company and OSHA safety policies and procedures; use required PPE; and promptly report hazards, near misses, and incidents.
Demonstrate company values in daily interactions, decision-making, and work, and contribute to accountability, collaboration, and respect.