Inside Sales Rep- Norfolk, VA

Circor Careers • Norfolk, VA

3d • Onsite

About The Position

This role is responsible for reviewing customer requests for U.S. Navy project quotations, coordinating with various internal teams to develop these quotations, and preparing/submitting them according to requirements. The position also involves proactive customer communication, addressing inquiries, recommending product enhancements, and documenting sales activities. The ideal candidate will have a strong understanding of customer service principles, be able to solve complex problems, and manage deadlines effectively.

Requirements

• Knowledge of Terms and Conditions, FAR/DFAR is necessary
• Strong commitment to process and procedure adherence
• In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
• Self-starter, organized, thorough, and meticulous
• Able to plan and prioritize work to meet demanding customer and internal deadlines
• Able to maintain a high level of accuracy producing quality work when working under pressure
• Intermediate data entry skills and is proficient using Microsoft Word, Excel, and Outlook software
• U.S. Citizen
• Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience will be considered. Significant work experience can be substituted for educational requirements on a case-by-case basis
• 2-4 years’ technical customer service experience in manufacturing support
• 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures

Responsibilities

• Reviews customer requests for U.S. Navy project quotations coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results
• Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements
• Facilitates initiative-taking customer communications and addressing customer inquiries throughout the duration of the quotation and purchase order acceptance process
• Based on Application Engineer input, recommends product or service enhancements to improve customer's satisfaction and sales potential
• Document sales and marketing activities along with tracking of opportunities
• Additional tasks and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level