Inside Sales Rep.

Peer Chain Company • Waukegan, IL

9d

About The Position

PEER Chain is a family-owned industrial chain business that emphasizes high-quality products, customer support, and a professional yet fun, family-centric work environment. The Inside Sales Rep supports customer success and sales development by serving existing customers, processing orders and quotes, following up with customers and leads, and identifying new business opportunities in assigned territories and regions. The role uses ERP and CRM systems and works closely with regional sales managers and the regional sales team.

Requirements

• Demonstrate professional communication skills by phone and email.
• Demonstrate professional phone and email skills when clarifying customer orders and quotes.
• Be a problem solver and relationship builder with internal and external contacts.
• Have a competitive, results-oriented approach and take ownership of issues and solutions.
• Create reports related to metrics.
• Be comfortable interacting with people ranging from C-suite executives to shop-floor employees.
• Have intermediate to proficient computer skills with relevant databases and Microsoft Office applications, including Outlook, Word, and Excel.

Nice To Haves

• Previous customer service or inside sales experience is preferred.

Responsibilities

• Build and maintain relationships with existing customers to understand their needs, preferences, and challenges.
• Provide customer service, respond to inquiries, and resolve issues promptly.
• Process orders and quotes using the ERP system (NetSuite Oracle).
• Analyze open sales orders and establish ship-date schedules.
• Generate second-touch follow-ups with customers and leads each day.
• Analyze customer stock situations.
• Prepare written correspondence with customers and coworkers.
• Identify and pursue new business opportunities within assigned territories and regions.
• Make business development calls in the region.
• Document industry trends, competitor activities, and emerging opportunities in the CRM.
• Contact and qualify new inbound leads.
• Use CRM software to manage lead referrals and sales activities.
• Identify potential customers and generate new business opportunities.
• Collaborate with the regional sales team to develop strategies for exceeding sales targets.
• Participate in daily huddles with regional sales managers to discuss key issues and opportunities.

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed