Inside Sales Rep

Rite-Hite•Charlotte, NC

2d•Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep generates and qualifies leads and supports quote development for territory sellers. The role advances sales on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager and collaborates with Territory Representatives and Field Support as part of the Inside Sales organization led by the Director Inside Sales. The role is expected to demonstrate Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, and respect. It supports and promotes workplace safety by following Company and OSHA policies, properly using required PPE, and promptly reporting hazards, near misses, and incidents. The position is based in an office, with minimal travel required; occasional travel may be required. On-call work is not required. Duties include frequent computer-based work, communication, and handling objects or controls, with occasional lifting up to 25 pounds. Work location is listed as TBD. Arbon Equipment offers medical, dental, and vision coverage; life and disability insurance; a well-being program that provides an opportunity to receive an extra day off; a 401(k) with company match; profit sharing; paid holidays; vacation time; and personal/sick days.

Requirements

Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
1–2+ years of inside sales, customer service, or call center sales experience.
Strong phone and digital communication skills.
Proficiency with CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Consultative, needs-based selling approach.
Collaborative, team-oriented mindset.
Ability to meet customer site access and safety requirements, if applicable.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Experience in industrial or distribution sales.
Experience with CRM and sales engagement tools.
Bilingual Spanish, depending on region.
Experience supporting a field sales team.

Responsibilities

Generate and qualify inbound and outbound leads and sales opportunities.
Support quote development and follow-up for Territory Representatives.
Manage smaller and transactional customer relationships directly and take sales to close where appropriate.
Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
Respond promptly to customer inquiries by phone and digital channels.
Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
Support marketing campaign follow-up and demand-generation activities.
Identify upsell and cross-sell opportunities during customer interactions.
Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Support and promote a culture of safety; follow Company and OSHA safety policies and procedures.
Use required personal protective equipment properly and promptly report hazards, near misses, and incidents.
Demonstrate company values and contribute to a culture of accountability, collaboration, and respect.