Inside Sales Rep
About The Position
The Inside Sales Rep supports sales and customer service at Emser’s Fort Worth branch. The role is the first point of contact for customers and handles contractor business, account selling activities, product education, and sales development. The representative works with branch management and customer support, helps meet customer needs, and maintains product samples and displays. The position is full-time and works Tuesday through Saturday on the day shift. Work takes place in enclosed offices, partially enclosed warehouse areas, and the branch showroom. The role may involve occasional driving for meetings, training, and client appointments, as directed by management.
Requirements
- At least 3 years of sales and customer-facing experience.
- Strong communication and writing skills.
- Maintain a professional appearance.
- Ability to build relationships with contractors in the branch.
- Ability to understand and interpret sales metrics and reports.
- Inventory-management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantity calculations.
- Comfort working in a fast-paced, high-stress environment.
- Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, balance, and lift or move up to 50 pounds.
- Close and peripheral vision, ability to adjust focus, ability to speak and hear, and ability to visually detect product color and shading variations.
- Ability to drive occasionally for short- and long-distance meetings, training, and client appointments using a personally owned vehicle and potentially a company or rented delivery vehicle, as directed by management.
Nice To Haves
- JD Edwards experience.
Responsibilities
- Drive contractor business in the branch.
- Maintain branch customer-service standards, including greeting customers, answering phones promptly, and creating a friendly, service-oriented environment.
- Provide accurate, expert information and respond to concerns from all branch customers, including customers assigned to other sales personnel.
- Serve as a customer-facing representative and the first point of contact between clients and Emser.
- Develop extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
- Assist customers at the counter alongside the Customer Support Representative.
- Organize account bases into categories and prioritize account activities according to imminent sales potential.
- Develop and implement plans for longer sales cycles.
- Partner with management in weekly sales meetings to identify goals and balance account-management activities effectively.
- Participate in sample design and creation when needed.
- Provide samples to trade accounts, referrals, and walk-in customers; coordinate with branch management on occasional sample setup for small trade-account requests in accordance with company merchandising and marketing standards.
- Build branch sales by explaining product knowledge and identifying customer needs.
- Make sales and service calls and maintain product displays in the branch showroom.
- Set up samples and displays and operate sample-making equipment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
