Inside Sales Rep

Emser Tile•Dallas, TX

20d•$18 - $28•Onsite

About The Position

The Inside Sales Rep drives contractor business in the branch and serves as a primary customer-facing point of contact for Emser. The role provides service to walk-in customers, trade accounts, and other branch customers; shares accurate product information; and helps customers identify products that meet their needs. The position works in the branch showroom and partially enclosed warehouse spaces, supporting sales, service, product displays, and sample activities. The schedule is a day shift, Tuesday through Saturday.

Requirements

At least 3 years of sales and customer-facing experience.
Strong communication and writing skills.
Maintain a professional appearance.
Ability to build relationships with contractors in the branch.
Ability to understand and interpret sales metrics and reports.
Inventory management experience and basic math skills, including cycle counts, pricing and margins, and square-foot quantity calculations.
Ability to work in a fast-paced, high-stress environment.
Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, and balance.
Ability to lift and/or move up to 50 pounds.
Close and peripheral vision, ability to adjust focus, ability to speak and hear, and ability to visually detect product color and shading variations.
Ability to occasionally drive short and long distances for meetings, training, and client appointments.

Nice To Haves

Experience with JD Edwards (preferred, but not required).

Responsibilities

Drive contractor business in the branch.
Uphold branch customer-service standards by greeting customers, answering phones promptly, and maintaining a friendly, service-oriented environment.
Provide accurate, expert information and respond to concerns from all branch customers, including customers assigned to other sales personnel.
Serve as a customer-facing service representative and first point of contact between the client and Emser.
Develop extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
Assist customers at the counter alongside the Customer Support Representative.
Organize account-selling activities by categorizing accounts and prioritizing activities based on imminent sales potential.
Develop and implement plans for longer-term sales cycles.
Partner with management in weekly sales meetings to identify goals and establish an effective balance of account-management activities.
Participate in sample design and creation when needed.
Provide samples to trade accounts, referrals, and walk-in customers; coordinate with branch management on occasional sample setups for small trade-account requests in accordance with company merchandising and marketing standards.
Build branch sales by explaining product knowledge and identifying customer needs.
Make sales and service calls and maintain product displays.
Occasionally drive to meetings, training, and client appointments, using a personally owned vehicle and potentially a company or rented delivery vehicle at management’s direction.
Set up samples and displays and operate sample-making equipment.