Inside Sales Rep (40672)

Emser Tile•Glendale, AZ

9d•Onsite

About The Position

The Inside Sales Rep is the customer-facing first point of contact between clients and Emser. The role supports contractor business in the branch, provides customer service and product expertise, assists customers at the counter, and develops sales through account management and customer needs identification. The position works in the branch showroom and in enclosed office or partially enclosed warehouse spaces, maintaining product displays and supporting sample setup. The schedule is day shift, Tuesday through Saturday, to support business needs.

Requirements

At least 3 years of sales and customer-facing experience.
Strong communication and writing skills.
Maintain a professional appearance.
Ability to build relationships with contractors in the branch.
Ability to understand and interpret sales metrics and reports.
Inventory management experience and basic math skills for tasks such as cycle counts, pricing and margins, and square-foot quantities.
Comfort working in a fast-paced, high-stress environment.
Ability to stand, use and reach with hands and arms; walk, stoop, kneel, crouch, or crawl; sit, climb, or balance; and lift or move up to 50 pounds.
Close and peripheral vision, ability to adjust focus, ability to speak and hear, and ability to visually detect product color and shading variation.

Nice To Haves

JD Edwards experience.

Responsibilities

Drive all contractor business in the branch.
Uphold branch customer service standards by greeting customers, answering phones promptly, and maintaining a friendly, service-oriented environment.
Provide accurate, expert information and respond to the concerns of all branch customers, including those assigned to other sales personnel.
Serve as a customer-facing first point of contact between clients and Emser.
Maintain extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
Assist customers at the counter alongside the Customer Support Representative.
Organize account activities into categories and prioritize them according to imminent sales potential.
Develop and implement plans for longer-term sales cycles.
Partner with management in weekly sales meetings to identify goals and establish an effective balance of account management activities.
Participate in sample design and creation when needed.
Provide samples to trade accounts, referrals, and walk-in customers; partner with branch management on occasional sample setup for small trade account requests in accordance with company merchandising and marketing standards.
Build branch sales by explaining product knowledge and identifying customer needs.
Make sales and service calls and maintain product displays.
Set up samples and displays routinely and operate sample-making equipment.
Occasionally drive short- and long-distance trips for meetings, training, and client appointments using a personally owned vehicle and potentially a company or rented delivery vehicle, at management’s direction.