Inside Sales Rep

Rite-Hite•Livonia, MI

About The Position

Arbon Equipment, a Rite-Hite Company, is seeking an Inside Sales Rep to generate and qualify leads, support quote development for territory sellers, and take sales as far as possible on behalf of Territory Representatives. The role helps improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager and is part of the Inside Sales organization led by the Director Inside Sales. The position partners closely with Territory Representatives and Field Support to provide a seamless customer experience. Employees are expected to demonstrate Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, and respect. The role supports and promotes workplace safety by following company and OSHA policies, using required PPE, and promptly reporting hazards, near misses, and incidents. The work location is TBD. The work environment is an office, with minimal travel required and no on-call requirements. The position involves frequent computer-based work and periods of sitting, as well as regularly talking, hearing, using hands to manipulate objects or controls, standing, and walking. Occasional stooping, bending, reaching above the shoulders, and lifting up to 25 pounds may be required. Occasional travel may be required. Arbon Equipment offers medical, dental, and vision coverage; life and disability insurance; a well-being program that offers the opportunity to receive an extra day off; a retirement savings program with 401(k), company match, and profit sharing; paid holidays; vacation time; and personal/sick days.

Requirements

1–2+ years of inside sales, customer service, or call center sales experience.
Strong phone and digital communication skills.
Proficiency with CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Consultative, needs-based selling approach.
Collaborative, team-oriented mindset.
Ability to meet customer site access and safety requirements, if applicable.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Associate's or Bachelor's degree, or an equivalent combination of education and experience; the posting lists this as preferred under required education and experience.
Experience in industrial or distribution sales.
Experience with CRM and sales engagement tools.
Bilingual Spanish ability, depending on region.
Experience supporting a field sales team.

Responsibilities

Generate and qualify inbound and outbound leads and sales opportunities.
Support quote development and follow-up for Territory Representatives.
Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
Respond promptly to customer inquiries via phone and digital channels.
Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
Support marketing campaign follow-up and demand-generation activities.
Identify upsell and cross-sell opportunities during customer interactions.
Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Support and promote a culture of safety; follow company and OSHA safety policies and procedures, use required PPE, and promptly report hazards, near misses, and incidents.
Demonstrate company values in daily interactions, decision-making, and work, contributing to accountability, collaboration, and respect.