Inside Sales Rep
About The Position
At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep generates and qualifies leads and supports quote development for territory sellers. The role advances sales on behalf of Territory Representatives to improve responsiveness and serve smaller, transactional customers efficiently. It reports to the Inside Sales Manager and works closely with Territory Representatives and Field Support as part of the Inside Sales organization led by the Director Inside Sales. Employees are expected to model Rite-Hite's Values in Action in daily interactions and decision-making and contribute to a culture of accountability, collaboration, and respect. The position supports a safe workplace by following company and OSHA procedures, using required personal protective equipment, and promptly reporting hazards, near misses, and incidents. The role is office-based, with the work location listed as TBD and minimal travel required. The employee regularly talks, hears, uses hands to manipulate objects or controls, stands and walks, and performs frequent computer-based work that involves periods of sitting and close vision. Occasional bending, stooping, reaching above the shoulders, lifting up to 25 pounds, and travel may be required. The employee must be able to meet customer site access and safety requirements when applicable, pass a background check, and be eligible to work in the United States.
Requirements
- 1–2+ years of inside sales, customer service, or call center sales experience.
- Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience.
- Strong phone and digital communication skills.
- Proficiency with CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Consultative, needs-based selling approach.
- Collaborative, team-oriented mindset.
- Ability to meet customer site access and safety requirements, if applicable.
- Ability to pass a background check.
- Eligibility to work in the United States.
Nice To Haves
- Experience in industrial or distribution sales.
- Experience with CRM and sales engagement tools.
- Bilingual Spanish skills, depending on region.
- Experience supporting a field sales team.
Responsibilities
- Generate and qualify inbound and outbound leads and sales opportunities.
- Support quote development and follow-up for Territory Representatives.
- Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
- Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
- Respond promptly to customer inquiries via phone and digital channels.
- Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
- Support marketing campaign follow-up and demand-generation activities.
- Identify upsell and cross-sell opportunities during customer interactions.
- Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
- Support and promote a culture of safety; follow company and OSHA safety policies and procedures; use required PPE; and promptly report hazards, near misses, and incidents.
- Demonstrate company values in daily interactions and contribute to a culture of accountability, collaboration, and respect.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Life and disability insurance.
- Well-being program with an opportunity to receive an extra day off.
- 401(k) retirement savings program with company match.
- Profit sharing.
- Paid holidays, vacation time, and personal/sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
