Inside Sales Rep (40439)

Emser Tile•Fort Worth, TX

18d•Onsite

About The Position

The Inside Sales Rep is the customer-facing first point of contact between clients and Emser and is responsible for driving contractor business in the branch. The role provides friendly, responsive customer service, accurate product information, and support to walk-in customers and trade accounts. It includes understanding Emser’s products, brand identity, competitive differentiation, and product philosophy; helping customers identify their needs; and building branch sales through product knowledge and account management. The role organizes and prioritizes account activity based on sales potential, develops plans for longer sales cycles, and partners with management in weekly sales meetings to set goals and balance account-management activities. It also supports sample design and creation, provides samples to trade accounts, referrals, and walk-in customers, and helps with sample displays and setups as needed. The position works in branch offices, partially enclosed warehouse spaces, and the showroom, and works Tuesday through Saturday on the day shift.

Requirements

At least 3 years of sales and customer-facing experience.
Strong communication and writing skills.
Maintain a professional appearance.
Ability to build relationships with contractors in the branch.
Ability to understand and interpret sales metrics and reports.
Inventory-management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantities.
Comfort working in a fast-paced, high-stress environment.
Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, and balance.
Ability to lift and/or move up to 50 pounds.
Close and peripheral vision, ability to adjust focus, ability to speak and hear, and ability to visually detect product color and shading variations.
Ability to drive occasionally for short- and long-distance trips in a personally owned vehicle and potentially a company or rented delivery vehicle, at management’s direction.
Ability to operate sample-making equipment.

Nice To Haves

JD Edwards experience.

Responsibilities

Drive contractor business in the branch.
Uphold branch customer-service standards by greeting customers, answering phones promptly, and maintaining a friendly, service-oriented environment.
Provide accurate, expert information and respond to concerns from all branch customers, including customers assigned to other sales personnel.
Serve as the customer-facing first point of contact between clients and Emser.
Develop extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
Assist customers at the counter alongside the Customer Support Representative.
Organize and prioritize account-selling activities according to imminent sales potential.
Develop and implement plans for longer-term sales cycles.
Partner with management in weekly sales meetings to identify goals and determine an effective balance of account-management activities.
Participate in sample design and creation when needed.
Provide samples to trade accounts, referrals, and walk-in customers.
Partner with Branch Management on occasional sample setups for small trade-account requests, following company merchandising and marketing standards.
Build branch sales by explaining product knowledge and identifying customer needs.
Make sales and service calls and maintain product displays in the branch showroom.
Set up samples and displays routinely as needed.
Drive for meetings, training, or client appointments when directed by management.