Inside Sales Rep
About The Position
The Inside Sales Rep is the first point of contact between customers and Emser and drives contractor business in the branch. The role provides friendly, responsive customer service, expert product information, and sales support to trade accounts, referrals, and walk-in customers. The representative builds product knowledge, explains Emser’s brand identity and product differentiation, and identifies customer needs to grow branch sales. The position manages account-selling activities, prioritizes accounts by sales potential, develops plans for longer sales cycles, and partners with Branch Management through weekly sales meetings to set goals and balance account-management activities. It also supports sample creation and distribution, merchandising and product displays, and inventory-related tasks. The role works in enclosed offices, partially enclosed warehouse spaces, and the branch showroom. The schedule is a day shift, Tuesday through Saturday. Physical duties include standing, walking, reaching, lifting and moving up to 50 pounds, occasional driving for meetings or client appointments, setting up samples and displays, and operating sample-making equipment.
Requirements
- At least 3 years of sales and customer-facing experience.
- Strong communication and writing skills.
- Maintain a professional appearance.
- Ability to build relationships with contractors in the branch.
- Ability to understand and interpret sales metrics and reports.
- Inventory-management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantity calculations.
- Comfort working in a fast-paced, high-stress environment.
- Ability to stand, use hands, reach, walk, stoop, kneel, crouch, crawl, sit, climb, and balance.
- Ability to lift and/or move up to 50 pounds.
- Close and peripheral vision, ability to adjust focus, ability to speak and hear, and ability to visually detect product color and shading variation.
- Ability to drive occasionally for short- and long-distance trips for meetings, training, or client appointments, using a personally owned vehicle and potentially a company or rented delivery vehicle at management’s direction.
- Ability to operate sample-making equipment.
Nice To Haves
- JD Edwards experience.
Responsibilities
- Drive all contractor business in the branch.
- Uphold branch customer-service standards by greeting customers, answering phones promptly, and maintaining a friendly, service-oriented environment.
- Provide accurate, expert information and respond to the concerns of all branch customers, including customers assigned to other sales personnel.
- Serve as the customer-facing first point of contact between clients and Emser.
- Maintain extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
- Assist customers at the counter alongside the Customer Support Representative.
- Organize and prioritize account-selling activities according to imminent sales potential.
- Develop and implement plans for longer-term sales cycles.
- Partner with management in weekly sales meetings to identify goals and determine an effective balance of account-management activities.
- Participate in sample design and creation when needed.
- Provide samples to trade accounts, referrals, and walk-in customers.
- Partner with Branch Management on occasional sample setup for small trade-account requests, following company merchandising and marketing standards.
- Build branch sales by explaining product information and identifying customer needs.
- Maintain product displays and perform routine sample and display setup.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
