Inside Sales Rep

Rite-Hite • Tempe, AZ

2d • Onsite

About The Position

Arbon Equipment, a Rite-Hite Company, is seeking an Inside Sales Rep to generate and qualify leads, support quote development for territory sellers, and handle sales for smaller, transactional customers where appropriate. The role helps Territory Representatives improve customer responsiveness and works closely with them and Field Support to provide a seamless customer experience. It reports to the Inside Sales Manager and is part of the Inside Sales organization led by the Director Inside Sales.

Employees are expected to demonstrate Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, respect, and safety. The role requires following company and OSHA safety policies, using required personal protective equipment, and promptly reporting hazards, near misses, and incidents.

The position is based in an office, with minimal travel required; occasional travel may be needed. Work location is listed as TBD, and there are no on-call requirements. The job involves regular computer-based work and may involve standing, walking, manipulating objects or controls, and occasionally lifting up to 25 pounds.

Requirements

• 1–2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to pass a background check.
• Eligibility to work in the United States.
• Ability to occasionally lift up to 25 pounds.

Nice To Haves

• Associate’s or bachelor’s degree, or an equivalent combination of education and experience (listed as preferred under the required education and experience section).
• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
• Respond promptly to customer inquiries via phone and digital channels.
• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Support and promote a culture of safety; follow company and OSHA safety policies and procedures; use required PPE; and promptly report hazards, near misses, and incidents.
• Demonstrate company values in daily interactions, decision-making, and work, contributing to accountability, collaboration, and respect.
• Meet customer site access and safety requirements, if applicable.

Benefits

• Comprehensive medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• Disability insurance.
• Well-being program with an opportunity to receive an extra day off.
• 401(k) retirement savings program.
• Company 401(k) match.
• Profit sharing.
• Paid holidays.
• Vacation time.
• Personal/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed