Inside Sales Rep
About The Position
The Inside Sales Rep is the first point of contact between customers and Emser and provides customer-facing service in the branch. The role drives contractor business, delivers product information, and builds sales by identifying customer needs. It supports walk-in customers and trade accounts, manages account-selling activities, and collaborates with branch management to meet sales goals and maintain product displays and samples. The position is based in the Dallas branch and works Tuesday through Saturday on the day shift. The work environment includes enclosed offices, partially enclosed warehouse spaces, and a branch showroom. The role may involve occasional driving for meetings, training, or client appointments, using a personally owned vehicle and potentially a company or rented delivery vehicle at management’s direction.
Requirements
- At least 3 years of sales and customer-facing experience.
- Strong communication and writing skills.
- Maintain a professional appearance.
- Ability to build relationships with contractors in the branch.
- Ability to understand and interpret sales metrics and reports.
- Inventory-management experience and basic math skills, including cycle counts, pricing and margin, and square-foot quantity calculations.
- Comfort working in a fast-paced, high-stress environment.
- Ability to stand, use hands, reach with hands and arms, walk, stoop, kneel, crouch, crawl, sit, climb, or balance.
- Ability to lift and/or move up to 50 pounds.
- Close and peripheral vision and ability to adjust focus; ability to detect product color and shading variations visually; ability to speak and hear.
- Ability to drive occasionally for short- and long-distance trips for meetings, training, or client appointments.
- Ability to operate sample-making equipment.
Nice To Haves
- JD Edwards experience (preferred, but not required).
Responsibilities
- Drive all contractor business in the branch.
- Uphold branch customer service standards, including greeting customers, promptly answering phones, and maintaining a friendly, service-oriented environment.
- Provide accurate, expert information and respond to concerns from all branch customers, including customers assigned to other sales personnel.
- Serve as the first point of contact between customers and Emser.
- Maintain extensive product knowledge and explain Emser’s brand identity, competitive differentiation, and product philosophy.
- Assist customers at the counter alongside the Customer Support Representative.
- Organize the account base into categories and prioritize account activities based on imminent sales potential.
- Develop and implement plans for longer-term sales cycles.
- Partner with management in weekly sales meetings to identify goals and determine an effective balance of account-management activities.
- Participate in sample design and creation when needed.
- Provide samples to trade accounts, referrals, and walk-in customers; partner with branch management on occasional sample setup for small trade-account requests according to company merchandising and marketing standards.
- Build branch sales by explaining product knowledge and identifying customer needs.
- Set up samples and displays routinely.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
