Inside Sales Rep

Rite-Hite • Seattle, WA

2d

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep generates and qualifies leads and supports quote development for territory sellers. The role takes sales as far as possible on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager and works closely with Territory Representatives and Field Support as part of the Inside Sales organization, led by the Director Inside Sales.

Employees are expected to model Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, and respect. The position supports and promotes workplace safety by following Company and OSHA policies, using required PPE, and promptly reporting hazards, near misses, and incidents.

The work location is TBD. The work environment is an office, with minimal travel required; occasional travel may be required. There are no on-call requirements. The role involves frequent computer-based work and regular communication, use of hands, standing, and walking. On occasion, the employee may need to stoop, bend, or reach above the shoulders and may occasionally lift up to 25 pounds. Duties and requirements may be modified to reasonably accommodate individuals with disabilities.

Requirements

• 1–2+ years of inside sales, customer service, or call center sales experience.
• Strong phone and digital communication skills.
• Proficiency with CRM systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Consultative, needs-based selling approach.
• Collaborative, team-oriented mindset.
• Ability to meet customer site access and safety requirements, if applicable.
• Ability to pass a background check.
• Eligibility to work in the United States.

Nice To Haves

• Associate's or Bachelor's degree, or an equivalent combination of education and experience; the posting lists this as preferred under required education and experience.
• Experience in industrial or distribution sales.
• Experience with CRM and sales engagement tools.
• Bilingual Spanish skills, depending on region.
• Experience supporting a field sales team.

Responsibilities

• Generate and qualify inbound and outbound leads and sales opportunities.
• Support quote development and follow-up for Territory Representatives.
• Manage smaller, transactional customer relationships directly and take sales to close where appropriate.
• Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
• Respond promptly to customer inquiries via phone and digital channels.
• Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
• Support marketing campaign follow-up and demand-generation activities.
• Identify upsell and cross-sell opportunities during customer interactions.
• Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
• Support and promote a culture of safety; follow Company and OSHA safety policies and procedures, use required PPE, and promptly report hazards, near misses, and incidents.
• Demonstrate company values in daily interactions and contribute to a culture of accountability, collaboration, and respect.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off and more.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays.
• Vacation time.
• Personal and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree