Inside Sales Rep

HOCON GAS • Torrington, CT

10d

About The Position

The Inside Sales Rep handles inbound residential-service sales opportunities from initial customer inquiry through signed agreement and handoff to service teams. The role helps customers establish essential services during life transitions by understanding their needs, recommending suitable solutions, and creating a straightforward buying experience. The representative supports sales activity across multiple service centers in an assigned region, coordinates installation scheduling with local teams, documents customer and sales information in Salesforce, and works toward conversion and revenue targets. The position includes onboarding, product and process training, coaching, team meetings, and ongoing skill development.

Requirements

• At least 2 years of inside sales, inbound sales, or customer-facing sales experience.
• Demonstrated success meeting or exceeding sales goals in a phone-based sales environment.
• Strong verbal communication and active listening skills, with the ability to build trust quickly.
• Experience using Salesforce or a comparable CRM platform to manage customer interactions and sales activity.
• Ability to manage multiple customer conversations while maintaining accuracy, organization, and follow-through.

Nice To Haves

• Experience in residential services, utilities, energy, home services, or related industries.
• Familiarity with IVR-routed inbound sales environments.
• Experience coordinating schedules, installations, or service delivery across multiple teams.
• Associate's or Bachelor's degree in Business, Communications, or a related field.
• Experience handling customer objections and using a consultative sales approach.

Responsibilities

• Respond to inbound customer inquiries generated through IVR, phone channels, and web submissions.
• Qualify customers and recommend solutions that fit their needs.
• Convert opportunities among move-in/move-out customers, customers switching providers, and new residential customers.
• Guide customers through the sales process and seek successful first-call resolution where possible.
• Meet individual conversion and revenue targets.
• Serve as the primary point of contact from initial inquiry through signed agreement.
• Create a straightforward buying experience that builds customer confidence.
• Coordinate site visits and installations with local service teams.
• Ensure customer and installation information is complete and accurately documented before handoff.
• Support the transition to the service team following installation.
• Support inbound sales activity across multiple service centers in the assigned region.
• Adjust priorities in response to changing call volume, seasonal demand, and business needs.
• Stay current on product offerings, pricing updates, and promotional programs.
• Record customer interactions, lead outcomes, and sales activities in Salesforce.
• Monitor personal performance metrics and identify trends affecting conversion rates.
• Participate in coaching sessions, team meetings, and ongoing skill development.
• Complete onboarding and product training and learn inbound lead workflows, IVR routing, Salesforce, and installation scheduling procedures.
• Build working relationships with branch and operations teams to support smooth installations and service activation.

Benefits

• Medical, dental, and vision insurance options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) with company match.
• Tuition reimbursement.
• Propane discount.
• Paid holidays and paid time off.
• Company-paid $50,000 life/AD&D insurance.
• Long-term disability coverage.
• Employee Assistance Program (EAP).
• Optional supplemental life and short-term disability coverage.
• $24 hourly pay with a commission plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed