Inside Sales Manager

MyUtilities•Dallas, TX

1d•Onsite

About The Position

MyUtilities is building a high-performance inside sales organization and is seeking a leader to help scale it. MyUtilities simplifies the process of setting up essential home services like electricity, internet, TV, and security for customers moving into new homes. The company has strong lead flow, a growing team of Customer Enrollment Specialists, and significant operational scale. The focus is on enhancing coaching consistency, operational discipline, and performance infrastructure. This role requires an Inside Sales Manager who excels at leading people, driving accountability, and improving systems and processes. The Inside Sales Manager will lead and develop a growing inside sales organization of over 20 Customer Enrollment Specialists. The role emphasizes coaching, accountability, operational execution, and performance improvement. Responsibilities include coaching representatives on conversion and communication, improving daily execution, reinforcing pipeline discipline, reviewing calls and customer interactions, and fostering a team culture built on performance and trust. The manager will also drive performance by improving key operational and sales metrics such as conversion rate, rep productivity, speed-to-lead, SLA compliance, pipeline hygiene, and cross-sell performance. This is an active management role focused on identifying patterns, breakdowns, and improving execution. Additionally, the role involves partnering with leadership to improve workflows, coaching processes, reporting visibility, operational consistency, and overall sales floor effectiveness. The position requires a leader who enjoys working both "in" the business and "on" the business. Participation in interviewing and hiring new Customer Enrollment Specialists and shaping performance standards is also expected.

Requirements

5+ years of leadership experience within inside sales, customer acquisition, contact center, or consumer sales environments.
Experience leading performance-focused teams with clear KPIs and operational accountability.
Strong coaching ability, especially around customer conversations, objection handling, and execution consistency.
Experience improving workflows, processes, or operational systems.
Strong reporting and analytical skills with the ability to draw actionable insights from performance data.
Comfortable using CRM systems, reporting tools, Google Workspace, and sales coaching platforms.
Strong communication, organization, and follow-through.
Ability to operate effectively in a growing, evolving environment.

Nice To Haves

Experience with Gong or conversation intelligence tools is a plus.

Responsibilities

Lead and develop a growing inside sales organization of 20+ Customer Enrollment Specialists.
Coach representatives on conversion and communication.
Improve daily execution and reinforce pipeline discipline.
Review calls and customer interactions.
Develop a strong team culture built around performance and trust.
Drive consistent improvement in key operational and sales metrics, including conversion rate, rep productivity, speed-to-lead, SLA compliance, pipeline hygiene, and cross-sell performance.
Identify patterns, breakdowns, and help improve execution.
Partner with leadership on workflow improvements, coaching processes, reporting visibility, operational consistency, and overall sales floor effectiveness.
Participate in interviewing and hiring new Customer Enrollment Specialists.
Help shape what great performance looks like as the team grows.