Inside Sales Manager

Jetson•North Vancouver, BC

45d•Onsite

About The Position

We're looking for a high-energy, results-driven Inside Sales Manager to lead our inside sales team. You thrive in fast-paced, high-volume B2C environments and know how to build, motivate, and develop a team that consistently hits targets. You're as comfortable analyzing conversion data as you are running a live call coaching session — and you bring a strong point of view on how technology can accelerate every stage of the sales cycle.

Requirements

3+ years managing a B2C inside sales team with demonstrated success hitting or exceeding revenue targets.
Proven experience in a high-volume, short sales cycle environment (same-day or 1–3 day close preferred).
Strong coaching instincts — you know how to listen to a call, identify what's breaking down, and help a rep fix it.
Tech-forward mindset: hands-on experience with CRM platforms, sales engagement tools, call intelligence, and AI-assisted coaching.
Data-driven approach to management — you set clear expectations, track the right KPIs, and make decisions based on performance data.
Excellent communicator who can rally a team, deliver candid feedback, and represent the sales org to leadership.
Experience hiring and developing sales talent from onboarding through mastery.
Background in building or refining sales playbooks and scripts.

Nice To Haves

Experience in home services, HVAC an asset
Familiarity with AI-powered sales tools an asset

Responsibilities

Lead and manage a team of inside sales reps in a high-volume, fast-cycle B2C environment.
Drive team performance through regular coaching, call reviews, and individualized development plans.
Identify gaps in conversion rates and win rates and implement targeted training and process improvements.
Own team metrics: call volume, contact rates, conversion rates, close rates, and booking targets.
Collaborate to optimize sales tools and technologies (CRM, call intelligence, AI) to maximize productivity and wins.
Partner with marketing to ensure lead flow, follow-up cadences, and provide market feedback.
Partner with customer operations to ensure hand-offs, requotes and retentions are handled smoothly.
Hire, onboard, and ramp new sales reps quickly and effectively.
Report on team performance to senior leadership with clear insights and action plans.