Inside Sales Manager

Winchester Interconnect•Houston, TX

15d

About The Position

As our Inside Sales Manager, you will have the opportunity to lead a high-performing team in a growing manufacturing company. This role is ideal for a proactive leader who thrives on accountability, champions collaboration, and empowers others to succeed. You’ll drive inside sales strategy, coach a diverse team, and play a key role in shaping customer relationships and revenue growth. Join us and be part of an ambitious company where your leadership directly fuels our future.

Requirements

Bachelor's degree or 5+ years experience in a senior inside sales role
Manufacturing and/or Military and government industry sales experience is essential
Minimum of 5 years of leadership experience in inside sales / customer service
Excellent written and oral communication skills

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Lead the day-to-day responsibilities of the inside sales/customer service function to ensure timely responses to pre and post-sales inquiries, including price quotations, order entry, delivery, lead time, expedites, and other demands for our products and services.
Proactively manage the Customer Relationship Management (CRM) platform utilization to process and maintain current updates to customer accounts and quote & contact information.
Ensure quotes and customer orders are effectively entered into the ERP system, provided and confirmed with customers in a timely fashion, and followed up on efficiently.
Manage and develop customer relationships to find additional growth opportunities.
Review business surveys from our customers either directly, or by coordinating information from appropriate Quality, Finance, Engineering, or Business teams.
Support quote follow-up for assigned accounts directly and/or with the sales channels on high-impact opportunities.
Participate in the monthly development and reporting of the bookings forecast.
Drive the development of departmental performance goals and metrics, as well as departmental process improvements.
Reviewing and managing all customer quality scorecards for accuracy and communicating performance to the management. Also responsible for working with the customer in correcting any errors with the scores if required.
Become an expert in all inside sales and customer service functions and processes within our system tools (Visual, Access Tools, SmartSheets), and be able to train new personnel on using the systems.
Work collaboratively with Product Management, Field Sales, Engineering, and Operations teams to prepare non-price book quotations and gain management approval prior to quoting in accordance with company policies and procedures to maintain budgeted gross margins.
Work collaboratively with Production/Planning, ensuring accurate lead times and that order status updates are provided to customers.
Manage projects necessary to meet business requirements and opportunities.
Train and develop employees by leading by example.
Conduct comprehensive market research to identify industry trends and deliver actionable insights that keep the sales team aligned with evolving market needs.