Inside Sales Manager - NA

G Adventures•Toronto, ON

5d•CA$62,000 - CA$73,000

About The Position

G Adventures is a leading small group travel company that believes travel changes people. For 35 years, they have focused on unique, authentic travel experiences, avoiding cookie-cutter tours and large-scale transportation. The company culture is built on belonging and celebrating authenticity. They offer opportunities for career growth and working with passionate, talented individuals. This role is part of a team that produces high-quality work and promotes positive impact through travel.

Requirements

Minimum of 5 years of sales and people management experience.
At least 5 years of contact centre experience.
Extensive experience in travel sales or a related industry.
Demonstrated ability to manage and develop high-performing sales teams.
Strong performance management capabilities, including coaching and conducting performance reviews.
Proficiency in sales and CRM tools to monitor and analyze sales performance.
Excellent communication and decision-making skills, with the ability to multitask effectively.

Responsibilities

Lead, coach, and develop team members to enhance skills, performance, and professional growth, while championing company culture, engagement, and core values.
Direct and guide the regional management team to ensure alignment with company goals and objectives.
Organize and facilitate regular team meetings to communicate priorities, share updates, and encourage collaboration.
Oversee recruitment processes, reviewing application assessments and making hiring recommendations.
Manage performance cycles, including regular evaluations, corrective actions, and coaching to address underperformance.
Identify high-potential employees and develop succession plans to ensure leadership continuity within the sales team.
Administer team incentive and rewards programs to recognize and motivate high performance.
Take accountability for the Inside Sales team’s ability to deliver exceptional customer service, achieve sales conversions, and promote ancillary products (e.g., Air, Insurance).
Actively participate as a dependable member of the Inside Sales Global Management Team, fostering teamwork, building relationships, and supporting business improvement initiatives.
Develop and implement sales strategies aligned with company goals to drive revenue growth and market share expansion.
Lead forecasting and budgeting processes for the Inside Sales team, ensuring targets are realistic and aligned with business objectives.
Analyze sales performance data and market trends to identify opportunities for improvement and areas of risk.
Leverage CRM and analytics tools to monitor pipeline health, KPIs, and conversion rates, providing actionable insights to leadership.
Collaborate effectively with regional management and cross-functional teams to ensure alignment on operational goals.
Facilitate communication between the Inside Sales team and other departments to streamline processes and resolve operational issues.
Partner with Marketing, Product, Finance and Customer Operations teams to support campaigns, product launches, and enhance customer experience.
Manage Workday scheduling and workforce planning to optimize team availability and productivity.
Plan strategically for future team needs and growth to support evolving business demands.
Ensure the team maintains comprehensive knowledge of company products, systems, and services to maximize sales conversion and customer satisfaction.
Demonstrate a thorough operational understanding of the complete end-to-end value chain and product complexity.
Support regional travel style training and related operational requirements to align with organizational standards.
Ensure the team adheres to all regulatory requirements and company policies related to sales practices and customer data protection.
Monitor and mitigate risks related to sales operations, including contract compliance and ethical standards.