Inside Sales Manager Donor Gametes

CooperCompanies•Rockville, MD

1d•Remote

About The Position

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it’s time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women, babies and families everywhere. We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs. This role will report to the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for leading a high performing Inside Sales team providing an excellent customer experience. This Sales leader is influential, motivational, creative, and continues to raise the performance of the team. This dynamic leader understands the market landscape, customer journey, and enables sales effectiveness through tools, autonomy, and continuous development. This Sales leader knows how to lead a team to defend value proposition, upsell, and delight patients through their amazing journeys. The ideal candidate has a deep understanding of the customer experience, ability to drive engagement and accountability, and has proven success in driving revenue and increasing customer satisfaction.

Requirements

Excellent selling and closing process and passion for integrating modern technology and tools into sales operations
Leads through influence, navigates ambiguity, agile, and adapts to fast-paced changing environment
Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders
Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs
Solution driven approach, self-motivated and disciplined with strong attention to detail and sense of urgency
Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
Fosters culture of collaboration, continuous improvement, and celebrating wins
Advanced knowledge of Microsoft Office
Own and manage team’s lead pipeline
Minimum of 5 years’ experience in Inside Sales, Marketing, or Customer Service
Proven track record of leading a high performing team, achieving revenue goals, and driving a high level of customer satisfaction
Bachelor's degree in Business Administration, Management, Marketing, related field, or two – seven years related experience required

Nice To Haves

Bilingual a plus

Responsibilities

Prioritizes exceptional customer experiences aligned with achieving business strategy, revenue targets, employee engagement and satisfaction
Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base
Inspires culture of extreme ownership, healthy competitive environment, celebrates wins, and listens to voice of reps; Develops and manages talent aligned with disciplined pay for performance structure
Focuses on developing best in class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through entire life cycle
Manages workforce and capacity efficiently with ability to flex schedules based on demand
Manages diverse portfolio to align customer requirements with specific products and solutions; Implements dynamic pricing models where appropriate to respond to changing market patterns
Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability
Leverages data-driven insights and metrics to measure and enhance performance, technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
Understands levers for revenue, volumes, and customer behavior with ability to pivot quickly to changing market dynamics
Collaborates with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve “go to market” model, enhance partnerships, and drive lead conversion and matching
Updated on market trends, competitive landscape, and customer insights to identify new business opportunities
Manages emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction
Solves problems through root cause and post mortem analysis and implements process to mitigate recurrences to enable focus on selling activity
Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to Cooper Surgical guiding principles and code of conduct