Inside Sales Home Health Representative

ADT•Jacksonville, FL

1d•Remote

About The Position

This role involves receiving inbound telephone calls generated by marketing campaigns for ADT's Personal Emergency Response Service. The primary goal is to successfully position interested customers with a system that meets their needs, provide resolutions, and close sales for both new and existing customers. This includes guiding qualified prospects through the selling process by gathering information, determining needs, and setting up orders. The representative will also ensure customer satisfaction by addressing needs and transferring calls appropriately, performing follow-ups such as providing quotes and information requests. Additionally, the role requires making outgoing follow-up calls to undecided leads and responding to internet-generated leads from various campaigns.

Requirements

High school diploma or equivalent.
1 year inside sales or equivalent sales experience preferred.
Good communication skills.
Strong verbal skills.
Excellent listening skills.
Positive interpersonal skills.
20 wpm accurate typing.
ADT specific product knowledge.

Responsibilities

Receive inbound telephone calls as a result of various marketing campaigns targeted to ADT's Personal Emergency Response Service.
Successfully position interested customers for a system that fits their needs.
Provide resolution and close sales for both new and existing customers by taking qualified prospects through critical selling path of gathering information, determining needs and setting up an order.
Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet through various campaigns.