Inside Sales & Customer Experience Coordinator

Honest Abe Roofing of Ann Arbor, MI•Plymouth Charter Township, MI

12d•$20 - $24•Onsite

About The Position

Honest Abe Roofing is seeking a positive, organized, customer-focused individual with a "can-do" attitude to join their growing team in southeast Michigan. This role is primarily an Inside Sales position, but as a growing local business, everyone is expected to contribute across various functions. Responsibilities include scheduling appointments, following up on leads, generating new business, ensuring customer files are complete, and resolving issues. The ideal candidate is proactive, enjoys problem-solving, and is willing to help wherever needed.

Requirements

Genuinely positive attitude and good energy.
Enjoy talking to customers and helping people.
Comfortable making phone calls and not discouraged by rejection.
Organized with a natural ability to track details.
Follows through on commitments.
Takes initiative to address issues.
Comfortable juggling multiple priorities.
Enjoys finding new customers and is not afraid to prospect or generate leads.
Willingness to learn new systems and processes.
Ability to work independently.
Willingness to help wherever the business needs.
Belief that the customer's experience matters.
Strong communication skills.
Attention to detail.

Nice To Haves

Experience in inside sales.
Experience in customer service.
Experience in marketing.
Experience in lead generation.
Experience in construction.
Experience in roofing.
Experience in home services.

Responsibilities

Turn opportunities into customer appointments.
Act as the first point of contact for homeowners, contributing to their experience from inquiry to project completion.
Respond quickly to new leads via phone, text, and email.
Speak confidently with homeowners and schedule qualified appointments for Roofing Advisors.
Follow up consistently with leads who haven't scheduled.
Confirm appointments and help reduce cancellations and no-shows.
Follow up after sales appointments and help recover opportunities that weren't initially sold.
Make outbound calls and conduct other lead-generation activities.
Identify creative ways to generate new business in the local market.
Provide a professional, friendly customer experience.
Maintain accurate customer information, appointments, notes, and job records in the CRM.
Ensure paperwork and customer files are complete and organized.
Assist with payments, invoices, permits, project documentation, and other administrative needs.
Communicate issues promptly.
Help teammates when tasks need to be done, even if not specifically listed in the job description.