Inside Sales Coordinator

Sub-Zero Group, Inc.•Fitchburg, WI

19h

About The Position

Sub-Zero, Wolf, and Cove, a leading manufacturer of luxury kitchen appliances, is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. The Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem-solving and exceptional customer focus is key to success in this role. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Requirements

Associate’s degree in business or related
Experience and familiarity with distribution channels and Supporting field sales teams
Business to Business customer service experience
Strong analytical and problem-solving skills with the ability to manage complex order scenarios
Excellent written and verbal communication skills
High attention to detail with the ability to manage multiple priorities simultaneously
Proficiency with ERP systems, CRM tools, and Microsoft Office applications

Nice To Haves

Bachelor's degree in business or related
Familiarity with SAP or similar enterprise order management systems
Knowledge of logistics, transportation, or supply chain processes
Experience documenting processes or supporting system testing initiatives

Responsibilities

Become an expert on products and systems to best serve the customers
Outbound and inbound calls
Developing Weekly call strategies
Assisting field sales team with problem solving and / or order inquiries
Serve as our partners’ primary point of contact regarding orders
Creating relationships with customers and aid them with any order related needs/issues
Ensure customer satisfaction through ongoing communication and relationship management
Share best practices with team members to enhance the quality and efficiency of support
Responsible for completing special projects as assigned
autonomously make decisions and solve a varying degree of issues