Inside Sales Center Confirmation Agent - Lexington, KY

Andersen•Lexington, KY

13d•Onsite

About The Position

Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation - the most recognized window brand in North America. We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.

Requirements

1–2 years of call center or customer service experience preferred
Follow a comfortable script
Confirm appointments with homeowners via call or texting system
Strong ability to work independently and stay self-motivated
Excellent active listening and communication skills
Detail-oriented with strong organizational abilities
Positive attitude with strong problem-solving skills
Energetic, versatile, and highly motivated
Basic proficiency in Microsoft Office

Responsibilities

Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
Follow provided scripts and processes to accurately set qualified appointments
Maintain accurate customer records and appointment details within internal databases
Support Design Consultants by ensuring appointment information is complete and properly documented
Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
Represent the company professionally and positively in every customer interaction