Confirmation Call Center Specialist

Luxury Bath Technologies • West Manchester Township, PA

3d • $18 - $23 • Onsite

About The Position

We are seeking an experienced Confirmation Call Center Specialist to join our York, PA team. This position will oversee appointment confirmation activities, manage call center representatives, support sales operations, and help drive customer satisfaction and company growth.

Requirements

• Previous call center management, supervisor, or team lead experience preferred.
• Strong communication and customer service skills.
• Experience managing and motivating a team.
• Excellent organizational and problem-solving abilities.
• Comfortable working with computers and CRM systems.
• Ability to work in a fast-paced environment.
• Professional attitude with strong attention to detail.
• Ability to work occasional evenings and weekends as needed.

Responsibilities

• Manage daily operations of the confirmation call center.
• Schedule, confirm, and reschedule customer appointments.
• Hire, train, coach, and support Call Center Representatives.
• Monitor team performance and help achieve department goals.
• Handle inbound customer calls and make outbound appointment confirmation calls.
• Provide excellent customer service and resolve customer concerns.
• Manage and coordinate sales representative schedules.
• Track appointment results and maintain accurate customer information.
• Meet and exceed weekly and monthly performance goals.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Paid Vacation
• Paid Sick Time
• Professional Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed