Confirmation Specialist (Call Center)
About The Position
The Confirmation Specialist will play an important role in ensuring a quality experience for the customer and sales team for The Bath Authority, a subsidiary company of Great Day Improvements. This role is responsible for verifying information on leads that are set by the marketing team and then issuing leads to the sales manager. Confirmers assist in making sure that we have booked the necessary amount of appointments for each day. Confirmers will dial out to customers as well as handle inbound calls & texts from customers regarding their scheduled appointment. They will also be responsible for handling inbound lead setting and outbound dialing when needed to help generate appointments. A successful Confirm Rep should be able to effectively communicate, use active listening skills and be dynamic in providing solutions. They are responsible for maintaining knowledge of products, markets and services offered. They are able to multi task and work efficiently to ensure that data is entered correctly and leads are properly scheduled.
Requirements
- Ability to multi-task and work both quickly and efficiently.
- Comfortable working in an environment with limited supervision.
- Excellent phone communication and customer service skills.
- Ability to respond to customers through text using proper grammar and professional etiquette.
- Display expertise in what products we offer, scheduling and department protocols.
- High School Diploma or equivalent.
- 1 Year of Customer Service/ Support preferred.
- Previous experience in a call center or a related sales position preferred.
Responsibilities
- Verify and confirm all leads with accurate information.
- Create a positive and trusting customer experience.
- Dial out to customers to confirm leads or generate new leads.
- Assist in achieving daily, monthly and yearly lead goals.
- Audit and report mistakes found on set appointments.
- Maintain up to date product knowledge to offer helpful solutions to customers’ home improvement needs.
Benefits
- $20/hr w/additional bonus opportunity
- Medical, Dental, and Vision Insurance with Plan Options
- Basic and Voluntary Life and AD&D Insurance for Employee and Family
- 401(k) Retirement Plan with company match
- Paid Time Off (PTO). For any vacation, personal, and sick day needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
