Inside Sales Agent (Call Center)

A Family of Brands•Bedford Heights, OH

5d•Onsite

About The Position

The Bath Authority, a subsidiary of Great Day Improvements, is seeking a Call Center Agent to join their inside sales and customer experience team. This role involves managing inbound and outbound calls for home improvement products and brands across the U.S. The ideal candidate is customer-focused, driven, thrives in a fast-paced, performance-oriented environment, and can achieve sales and service goals. This position is suitable for individuals with proven call center experience looking to develop their skills and contribute to a collaborative team.

Requirements

1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
Basic to intermediate proficiency with CRM systems.
Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
Comfortable working toward sales goals in a performance-driven environment.
Good organizational skills, with the ability to multi-task and manage time effectively.
Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

Nice To Haves

Experience in Home Improvement Call Center
Inside Sales
Home Services
Rehash / Confirmation Specialist
Telemarketing Home Improvement
Customer Care
Dispatch / Scheduling
Outbound Sales Remodeling
Appointment Setter Home Services
Call Center Agent
Customer Service Representative
Customer Care Specialist
Customer Experience Agent
Inside Sales Representative
Inside Sales Agent
Telemarketer / Telemarketing
Phone Sales Representative
Outbound Sales Agent
Inbound Sales Agent
Appointment Setter
Lead Qualifier
Sales Support Specialist
Dispatcher
Confirmer
Rehash Specialist

Responsibilities

Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
Promote all products and services, identifying opportunities for upselling and cross-selling.
Achieve individual sales and customer experience performance targets.
Accurately update and maintain customer records within CRM platforms.
Assist with customer concerns, using problem-solving techniques and escalating when necessary.
Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery.
Develop product knowledge across all brand offerings to answer questions and provide recommendations.
Work flexible shifts, including evenings and weekends, based on business needs.