Call Center Agent

Transat AT • Montreal, QC

5d • Hybrid

About The Position

Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Requirements

• Comfortable working with various computer tools and systems.
• Minimum of one year of experience in a call center.
• Bilingual (French and English, spoken and written).
• A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Nice To Haves

• Experience in the travel industry is an asset.
• Knowledge of Spanish or Portuguese is considered an asset.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.);
• Promote our products: seat selection, baggage, special services, insurance, etc.
• Help customers navigate our websites;
• Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

Benefits

• A primarily remote position, with all computer equipment provided.
• A base salary of $17.75/hour, supplemented by performance incentives and premiums.
• A guaranteed salary increase with the addition of competencies for the South package.
• 3 weeks of vacation + 5 personal days starting on your first day.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to help you create your best memories.
• A stimulating environment where you can develop your talent and build a rewarding career.
• A comprehensive range of group insurance, an RRSP, and enviable travel privileges;
• A competitive referral program: invite talented people like you and get rewarded!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed