Inside Sales Associate-C

SES - Security Equipment Supply • Madison Heights, MI

6d • $20 - $25

About The Position

Security Equipment Supply (SES) is a second-generation, family-owned distributor of low-voltage electronics with 16 locations across 11 states. The company is modernizing its operations, investing in technology, enhancing customer and employee experiences, and supporting employee development and internal career growth.

The Inside Sales Associate serves existing and prospective customers by facilitating product and solution sales and maintaining current industry knowledge. The role provides exceptional customer service by phone, email, eCommerce, and in person, helps customers grow their businesses profitably, and supports company goals for increased throughput. The position works with customers and internal teams to develop business, achieve sales and gross-margin targets, resolve issues, and coordinate orders, repairs, and returns.

Requirements

• Associate degree, or an equivalent combination of education and experience in sales, outside sales, SES experience, and/or business development.
• Three years of related experience, or an equivalent combination of education and experience in sales, outside sales, SES experience, and/or business development.
• Oral and written communication and comprehension skills.
• Problem sensitivity and deductive and inductive reasoning skills.
• Thorough understanding and application of ERP and RM systems.
• Ability to work collaboratively and autonomously.
• Project and time management skills.
• Responsiveness and follow-through with customers.
• Basic knowledge of Microsoft products.
• Should have or seek to obtain a thorough understanding of low-voltage products and solutions.
• Commitment to providing exceptional service.

Nice To Haves

• Spanish speaking is preferred.

Responsibilities

• Maintain and support relationships with existing customers and develop relationships with prospective customers to generate additional business.
• Make regular outbound calls and/or in-person visits to customers and prospects in an assigned area or territory, and follow up on leads promptly.
• Contact customers and prospects monthly or more often as appropriate to the business relationship.
• Achieve personal sales and gross-margin goals established by the Branch Manager and approved by the Sales Manager; participate in available commission or variable-compensation plans.
• Use Relationship Management (RM) to track existing customers and convert potential customers into customers.
• Follow up consistently on open quotes and orders.
• Investigate customer complaints, develop solutions, and make recommendations to management.
• Follow established credit policies and procedures, including PCI compliance.
• Coordinate sales efforts with Sales Management, Marketing, Accounting, and Logistics.
• Maintain industry expertise and develop product knowledge through SES training and approved partnerships.
• Communicate regularly with the Branch Manager about growth prospects, lost business, customer-service opportunities, challenges, and issues.
• Follow company policies and procedures and report violations to the Branch Manager and/or appropriate Administrative Manager.
• Maintain a safe, secure, and clean working environment.
• Comply with reasonable management requests.
• Contribute to team goals for the Branch of the Year contest, aligned with increasing throughput, decreasing operating expenses, and improving cash flow.
• Coordinate with logistics support and CRS as appropriate regarding customer orders, repairs, and returns.

Benefits

• Competitive, market-aligned salary and performance incentives.
• SEP IRA contributions and annual profit-sharing bonuses.
• Affordable medical, dental, and vision plans.
• Ongoing development, advancement opportunities, and a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree