Inside Sales Associate-C

SES - Security Equipment Supply•Lenexa, KS

7d•$20 - $25

About The Position

The Inside Sales Associate serves existing and prospective customers by facilitating sales of products and solutions and maintaining current industry knowledge. The role represents Security Equipment Supply (SES) through exceptional customer service by phone, email, eCommerce, and in person. The associate helps customers grow their businesses profitably while increasing throughput to support SES’s goals. The position maintains existing customer relationships and builds new ones, follows up on leads, quotes, and orders, and works toward sales and gross margin goals. It uses Relationship Management (RM) systems, resolves customer concerns, follows credit and PCI procedures, coordinates with internal teams, and continues developing product and industry knowledge through training. The role also contributes to branch goals and maintains a safe, secure, and clean work environment.

Requirements

Oral and written communication and comprehension skills.
Problem sensitivity.
Deductive and inductive reasoning.
Thorough understanding and application of ERP and RM systems.
Ability to work collaboratively and autonomously.
Project and time management skills.
Responsiveness and follow-through with customers.
Basic knowledge of Microsoft products.
Associate degree or an equivalent combination of education and experience in sales, outside sales, SES experience, and/or business development.
Three years of related experience, or an equivalent combination of education and experience in sales, outside sales, SES experience, and/or business development.
Should have or seek to obtain a thorough understanding of low-voltage products and solutions.
Commitment to providing exceptional service.

Nice To Haves

Spanish speaking.

Responsibilities

Maintain and support relationships with current customers and establish, develop, and build relationships with prospective customers to grow business for SES products and services.
Make regular outbound calls and/or in-person visits to existing and prospective customers within the assigned area or territory, and follow up on leads promptly.
Contact customers and prospects monthly, or more frequently as determined by the business relationship.
Achieve personal sales and gross margin goals set by the Branch Manager and approved by the Sales Manager, and participate in available commission or variable compensation plans.
Use Relationship Management (RM) to track existing customers and facilitate conversion of potential customers.
Consistently follow up on open quotes and orders.
Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
Follow established credit policies and procedures, including PCI compliance.
Coordinate sales efforts with Sales Management, Marketing, Accounting, and Logistics.
Maintain industry expertise and develop product knowledge through SES and approved partner training.
Communicate regularly with the Branch Manager about growth prospects, lost business, customer service opportunities, challenges, and issues.
Follow company policies and procedures and report violations to the Branch Manager and/or appropriate Administrative Manager.
Maintain a safe, secure, and clean working environment.
Comply with reasonable management requests.
Contribute to team effort by pursuing Branch of the Year contest goals aligned with increasing throughput, decreasing operating expense, and improving cash flow.
Coordinate with logistics support and CRS, as appropriate, regarding customer orders, repairs, and returns.